Size of vehicleVentajas: We had booked a compact and they asked us if we waneed a volkswagon beetle. We jumped on it. Fun driveDesventajas: No navigation.
Everything was easy and convenient. Car was clean. No complaints whatsoever. Happy with my experience.
Great service Ventajas: Very good rates. Will rent again!
no hassle, professional, no worriesVentajas: everything
Ventajas: Clean vehicle, reasonable rate Desventajas: Very long wait to pick up vehicle, vehicle class below what was booked, vehicle provided had very basic features
Very poor maintenanceDesventajas: I had rented a luxury SUV, Ford Navigator at the luxury SUV rate. Once on my way to my destination 3.5 hours away the vehicle did not seem to handle very well. Not being familiar with that specific vehicle I was not sure if it was poor engineering on Fords part. Once I reached the destination and reviewed the vehicle closely the following day it was apparent that the front passengers tire had had work done on it as the tire and rim had some marker notation on them. I am assuming this was the result of a repair and not done correctly. Being 3.5 hrs.. from the airport I kept the vehicle and endured a painful trip back to Winnepeg at the end of my week stay. Very disappointed in the oversight by Alamo.
Todo fue fácil y conveniente. Coche estaba limpio. No tengo ninguna queja. Contento con mi experiencia.
Gran servicioVentajas: Muy buenos precios. Se alquilar de nuevo!
Sin problemas, profesional y sin preocupacionesVentajas: Todo
Ventajas: Friendly service, great Ford Fusion, drove me home after drop off. Great price Desventajas: I called to see if I could leave my car on site while I rented. They said no, but did not tell me they would pick up. I didn't know that until I returned the car and it was offered could have save a long cab ride. Also did not need the very expensive online insurance. Could have purchased MPIC for only a few dollars.
Customer Service Rep or Salesman??Ventajas: There was a person available when i walked in.
My reservation was on file.
Drop off at the airport was easDesventajas: They didn't have the car i wanted and tried to put me in a compact SUV?!?!
I found out after the fact that the second driver was not added to the file.
The CSR at the initial location was proven to have been incompetent and given bad information that could have been very costly for us.
Perfect services, without any doubts or worries Ventajas: I really liked AVIS services! I got a car (Winnipeg, Canada) within 5 minutes, washed and 100% fueled. The same thing is drop-off. Really nice personal and prices are good Desventajas: I needed additional two hours of rent, but I paid for whole additional day. Really, I thought I can get a little gift :)
I am waiting for final bill, let's see if there will not be any surprises
Ventajas: Perfect. Desventajas: N/a
Ventajas: Vehicle was brand new, in excellent condition and spotless.Desventajas: I rented the vehicle because I needed to pick up my mother, who lives in a remote rural community, to bring her to a medical specialist in Winnipeg. Due to unforeseen delays at the hospital, I was a few hours late when returning the vehicle. Because of that, they charged me for an entire extra day, which of course cancelled out any savings I may have gained from ordering through your service. I will not be a repeat customer.
Ventajas: Perfecto.Desventajas: N/a
Very convenient and easy process, a bit expensive I thoughtVentajas: I over how fast I picked up and dropped off the car. The car drove nicely tooDesventajas: I thought the overall price for the week was a bit too expensive. We had to get an intermediate car to fit our luggage cause all European cars are very small. The price got much higher
Helpful StaffVentajas: The individual who took the check-in was very helpful in seeing that I was happy with the vehicle, and knew what to do with an after-hours return of the car, with a chit to pay for a cab ride to the airport. Everything went as advertised.
Ventajas: They had my rental ready on time and there was a good 4 hour leeway for returning the car without incurring additional charges but I managed to return the car on time. They also gave me a brand new car as my rental unit.
No car Ventajas: NothingDesventajas: I got there and they said I had no reservation. I had to scramble and ended up paying way more than I was expecting too. A huge disappointment
Ventajas: Nothing. They refused to give me carDesventajas: They didn't provide me car. They said they have given my booked car to someone else. Cz I was 1 hour late due to traffic.
Desventajas: Herrtz charged me much more for the car rental than what was posted on the website. I booked oneline through KAYAK and the total with all charges and taxes came out to be $182, but at the Hertz counter they sneaked in an extra $66. I only noticed it once I returned the vehicle and the clerk made up some excuse about airport taxes, but the taxes were already included in the online booking. So for me Hertz is running a scam, I will never return there for any car rental.
Ventajas: Location is a quick cab ride to and from airport.Desventajas: The economy car I rented was supposed to be a Mazda 2 or equivalent. Turned out to be a Kia of some sort with 40,000 km and squeaky brakes. The interior of the car was also filthy. Dust everywhere that got stirred up every time I opened a window and dried juice or something all over the passenger side door. Wouldn't have taken but a few minutes to wipe down all the interior hard surfaces.
Staff were courteous enough but the car was a dissapointment.
Low oilDesventajas: They gave me a car with low oil. I had to stop back and they were in no way prepared to handle putting some oil in my car. Wasted a bunch of my time trying to get this handled. Not impressed.
Ventajas: Nada. Se negaron a darme cocheDesventajas: No me ofrecieron el coche. Me dijeron que mi coche estaba reservado para otra persona. Porque llegué una hora tarde debido al tráfico.
Fantastic experience Ventajas: Excellent service, great price, in & out quickly
Ventajas: Everything was very easy and straightforward. Thank you for the experience.
All in all I'd do it again no problemVentajas: Brand new SUV. Was fully looking added top of the line. Actual pick up and drop off were a breeze. Desventajas: Delayed picking up. Not too bad
Desventajas: The nissan key fob was irritating
I was concerned the car would not start I'm the cold weather and was looking to plug it in not knowing it did not have a block heater. More information about this should have been automatically offered when all temperatures were less than -30 Celsius.
Ventajas: All was awesome!!
Could Do BetterDesventajas: On Friday, Sept 22m 2017, I reserved/booked a car for the weekend. At approx 17:41 the same day, I received a call where the lady at "Entreprise" informed me that "Entreprise" didn't have a vehicle available that weekend. I asked if they may have one available later on. She said that they might. I asked if they would call if one became available by 9:00 AM Sat. She said they might if one became available by noon.
I left it there but when I called back on Sat., I learned the office was closed by noon.
Wowed in WinnipegVentajas: When I gave the rep my confirmation number I was told it belonged to someone else. She said she had cars available and honoured the rate listed in my confirmation email. It really made my day as I had been travelling all day and my luggage had gotten lost and I wanted at that point was to get to my hotel and go to bed.Desventajas: The only thing I would change are the hours of operation, but I get that Winnipeg isn’t exactly a “24 hour” city.
Desventajas: Professional. Helpful. Courteous.
No car available when I arrived so I had to use taxis Ventajas: NothingDesventajas: When I arrived at Enterprise there was no car available, nor would they source one for me. This meant I had to use taxis and rides from friends for my visit instead.
comfortable car - good priceVentajas: Service and price were both excellent.
Great!Ventajas: Clean, quick, good price
Ventajas: service was excellent as they upgraded me in order to accommodate all of my luggage.
Customer serviceVentajas: The agent who helped me with car was great!
It was the same can we own at home!Ventajas: It was the same make and model of what we own so it was great. Desventajas: There was no block heater and we were worried the van wouldn’t start. Luckily it did.
Great Value!Ventajas: Almost new car (1 yr old), clean and good on gas.
Ventajas: Ripped off by price line.Desventajas: To difficult to cancel. Then completely misleading rerental.
Desventajas: I booked a car and when I got there I was told that was not the car. So instead of taking the one I saw on website they gave me a very small car and wanted to charge me more to get a bigger one.
Poor RentalVentajas: Not much- great on gasDesventajas: First- when we did paper work I was told if there was any damage to car on walk around before I left just make note of it then come back in immediately to tell us.
Car was supposed to be in a certain spot ex P15, but had to walk around and find it. It was in N15!
Then we got to car and opened the door to find garbage in the console- pop can, chocolate bar wrapper and junk papers!
Brought car back and they didn't even refund me anything once I told the guy in garage about the issues! All he said was "sorry to hear that"
I won't rent from this agency again!
Too much money I paid for this type of experience!!!
Especially for a compact car!
A good experience with HertzVentajas: Nice vehicle, no mechanical issues. Airport rental staff bent over backwards at car turn-in to fix some extra insurance charges added to my invoice that I didn't ask for.Desventajas: Car freshener fragrances introduced into these rental vehicles always cause me asthmatic discomfort. Can we just back off of this stuff please?
Ventajas: Hertz upgraded me to the Jeep Gand Cherokee at no no additional cost.
Ventajas: Amani who worked at the service counter was great. He was friendly, helpful, and worked with me to make sure I was comfortable with the car I was renting. Initially the car I wanted wasn't available- so he offered an upgrade at no cost. When I realized that the upgrade was an SUV, I asked for something smaller than the original car. He got me a great compact car and offered to place a credit on my account for downsizing the vehicle.
Very happy with my rental experience.
Excellent Service, excellent peopleVentajas: Fast friendly service. Great rate, happy with choices. Car was clean and had the satellite radio.Desventajas: No choice but to pick up at airport location due to it being a Sunday. Would like to see at least downtown location open.
Still waiting on the final settling as I didn't fill up and used about 1/4 tank of gas. I would have expected to have the new receipt by the next day as was charged for a full tank so the difference is to be credited. So if it's not done when car returned the updated paperwork emailed immediately after. Say 24 hours tops. So waiting on bill to see if completely satisfied but so far it was excellent.
Car had not been cleaned from previous user Ventajas: Rental price was better that other providers. Vehicle performance was very good. Desventajas: The exterior had dust and mud on sides and back. Interior floors had gravel. I found pieces of Zap straps and a half-empty water bottle in side pockets and the previous renter's papers in the glove compartment. I took the vehicle for cleaning at The Chamois Car Wash, 85 Reenders Drive, Winnipeg, Manitoba, R2C 5E8 at a cost of $30.60 CDN.
Desventajas: Couldn't switch to credit card that included insurance when we picked up car. Attendant was not helpful with this.
Great experience Ventajas: The woman working the counter (Caitlyn) was wonderful and very helpful. She made the experience very positive
Gran experienciaVentajas: La mujer que trabajaba en el mostrador (Liz) era maravilloso y muy servicial. Ella hizo la experiencia muy positiva.
Ventajas: Originally rented a Kia, upgraded to Golf @ airport for $5 more.Desventajas: Car needed servicing. Low Coolant light came on several times (looked under hood, it was very low, but there was a little coolant left). Also, ran out of washer fluid after the 4th or 5th use
Handy and FriendlyVentajas: The staff was very helpful and friendly! It was a quick process to rent the car and the drop off process. The cars are close by to the airport which is great when you have lots of bags and kids!Desventajas: I never like all the additional charges when you show up to get the car. This is not specific to Payless. Our guys was not pushy which was nice.
Rental expired?!?!Desventajas: Got to the counter and I was told that my car expired because my flight got cancel and I took the next flight that lead me at the airport 8 hours later.
Flawless!Ventajas: Quick service, convenient location
Good value for money Ventajas: Best price I could find, the replacement car I got was brand new Desventajas: When picking up the car they didn't have the car size I had reserved, the company representative tried to put me in a smaller car which was unsuitable for my needs, it took me sometime to convince him that I could not settle for his proposal and that I would expect from him to upsize the vehicle at no additional cost instead of downsizing at the same rate. Eventually he somehow found a proper size car which worked well but had a coolant level warning light come on intermittently while driving. I reported this problem after it had appeared a few times and was asked to bring the car in and exchange it for another. Needless to say I did not appreciate the "welcome treatment" I had received. Other than that everything worked out fine
Ventajas: The car got incredible gas mileage. It was a great car and we were very happy with this rental and the whole process of pickup and dropoff was very easy.
Smooth pickup and drop offVentajas: Easy to find our out of the airport. Gas station just at airport entrance so no need to drive around looking to fill up. Jetta was clean and awesome.
ExcellentVentajas: Fast, Friendly and great value!
Ventajas: Good clean car,very friendly staffDesventajas: Having to wait for 30 min for a car to be ready
Process is labor intensive, both for the agent and for the customer.Ventajas: PriceDesventajas: Had to wait in line not once, but twice, only one agent for multiple customers. Payless was managed by Avis/Budget personnel. Seemed to be a low priority. Would not rent from them again in this location.
Sounded like a good deal, until the extras...Ventajas: Car was there...Desventajas: Added fees that over doubled the price.
Ventajas: Excellent value. I accepted an upgrade to a full size car with navigation package for an additional $4/day. Very quick service. Would rent again from them.
Bad experience Desventajas: The location was closed but reservation was confirmed without any notice. I arrived to the location at 8 am, kissed the locker, there was a sign that location will remain close all day,
Thrift hot line can't helped me, they told that location is open (but it's not) and offer me other location to pick up s car, on other side of a town and 50% expensive