Opiniones recientes
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4,0
Ventajas: Picking up the vehicle was quick and easy.
Desventajas: The rental car itself had not been serviced. It was the base model and very generic. We asked for a gas efficient midsize SUV; similar to a Toyota or Honda. We received a Jeep and we barely made it 200 miles before filling up. During a 450 mile trip; that is ridiculous.
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2,0
Enterprise can not be depended on!
Desventajas: Enterprise called me 1 hr. before I was to pick up my car and said they had no cars "in my classification" to rent to me - not to come. I called the next closest office, and they had cars available - at twice the rate! The office I had my rental reserved at did nothing to go just a few miles down the road and secure a car to fulfill my reservation. Unfortunately, it was also one hour before all "city offices" closed, and I could not get another rental. This is the 3rd time this year that Enterprise in Charlotte/Pineville, NC has failed to fulfill a reservation for me. They also refused to pick my daughter up when we were forced to use them for insurance purposes. They claimed there was another office 2 miles closer - but it was out of cars! My daughter had to take Uber to go get the car - for a 2 mile difference. This company was built on good customer service. Now they stink!
Opinión de
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9,2
Enterprise was Great!
Ventajas: Quick service when I went to pick up the car Simple process and the on site agent was knowledgeable and accommodating. Excellent team!
Desventajas: What I didn't like has nothing to do with Enterprise really. I rented a Dodge Dart. It was difficult to see out of and the seats were uncomfortable. In a way this is a positive as well because I know now to never buy a Dodge Dart! To be fair, I had back surgery a year ago and getting comfortable in a car is no easy task.
Opinión de
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4,0
Ventajas: Picking up the vehicle was quick and easy.
Desventajas: The rental car itself had not been serviced. It was the base model and very generic. We asked for a gas efficient midsize SUV; similar to a Toyota or Honda. We received a Jeep and we barely made it 200 miles before filling up. During a 450 mile trip; that is ridiculous.
Opinión de
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2,0
Enterprise can not be depended on!
Desventajas: Enterprise called me 1 hr. before I was to pick up my car and said they had no cars "in my classification" to rent to me - not to come. I called the next closest office, and they had cars available - at twice the rate! The office I had my rental reserved at did nothing to go just a few miles down the road and secure a car to fulfill my reservation. Unfortunately, it was also one hour before all "city offices" closed, and I could not get another rental. This is the 3rd time this year that Enterprise in Charlotte/Pineville, NC has failed to fulfill a reservation for me. They also refused to pick my daughter up when we were forced to use them for insurance purposes. They claimed there was another office 2 miles closer - but it was out of cars! My daughter had to take Uber to go get the car - for a 2 mile difference. This company was built on good customer service. Now they stink!
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