15 Days HireVentajas: Car drove very well. Flexible with late drop off time. Good service when pick up/drop off.
Less then 1200 Kms, brave new.Desventajas: Car could have been slightly cleaner in and out when picked up.
Ventajas: Comfort, modern, good price, good drive
Ventajas: Very friendly staff.
used your service, too bad the customer service waVentajas: the car was clean.Desventajas: the service staff were there. there was assistance, but no good customer service at all.
Muy mal el servicio de atención al clienteVentajas: El coche estaba limpio.Desventajas: El personal allí estaba, pero sin un buen servicio al cliente.
Desventajas: Not clean. No air in tyres before giving to me
Return timelineDesventajas: I was supposed to return the car st 11:00 am but due to many reasons it was delayed by 45 mins. The staff earlier promised to not charge me when I spoke on the phone but on my return , I was charged an additional $22 which was equal to half the value. This is grossly Injustice
Ventajas: Staffs were friendly and helpful.Desventajas: Car exterior was soaked when we picked it up.
avoid using Budget ...Desventajas: Rented the car for a month; returned it a week early ... received much less than 1/4 refund. Will not use Budget again.
Ventajas: El personal era amable y servicial.Desventajas: Exterior coche estaba empapada cuando recogí.
Evitar el uso del presupuesto...Desventajas: Alquilamos el coche para un mes; devuelto una semana temprano... Recibí mucho menos de 1/4 de la restitución. No usar Presupuesto de nuevo.
Ventajas: The car was very recent, the pick up of the car was fast.
I recommand this agency. Desventajas: I was credited the double of the basic price. I hadn't any explication about that. I'm waiting for information about this confusion.
No such a thing called "Dollar"Ventajas: Decent car (tiny Toyota Corolla)
Spacious for two people and two bagsDesventajas: There is no Dollar Car Rentals in Australia
I went to the address and found Avis, Budget, Thiftty, but no Dollar.
Had to go one by one until i found my reservation at Thrifty.
Looks like the reservations are collected by a scamming "consolidator"
Also, the directions say to return the car at the train station, but there are no signs on where exactly to go in the massive (Melbourne's Southern Cross) station.
Efficient and professionalVentajas: Have used this company a few times and have always been impressed with their efficiency and price. Their cars are well maintained, and pick up and drop off shuttles run regularly. Would recommend them!
Ventajas: Customer ServiceDesventajas: N/A
Ventajas: Servicio de Atención al clienteDesventajas: N/A
Downgraded car...Ventajas: Good service, and a nice car in the end but...
Desventajas: the original size of car shown on your website was not provided (shogun sport or similar). Instead was offered asx (2nd booking confirmation from you guys). I took one look and knew there wasn't enough luggage space as we had 2 large suitcases an, 2 carry on suitcases and 2 small bags. I know the size of a shogun sport.
The only larger car they had (which we could get all our luggage into Was an exec (Merc e class). Although they 'did a deal' I still had to pay more than DOUBLE to get a suitable car to meet our needs for the trip (an extra $40 A DAY)!!!
Just about to book a car for our trip to the states. Won't be using kayak to book with again. Europcar said this often happens with regards to class of car when booked through a third party.
Melbourne city office is niceVentajas: Agent who helped us with the return was good. It was unclear why the amount we were told the rental would cost, and the cost the computer showed were different (not to our favor by quite a bit). He tried to find out what happened and made adjustments. Also told us about a great place to eat.Desventajas: Hertz seems to rely on the clients to take pictures of any car damages when they pick up the vehicles, and have those pictures to show the agents when returning the car. Very much on the honor system, which if it works is fine - just surprised that they don't have such pictures in the Hertz system tagged to each vehicle.
Ventajas: Friendly service. Very prompt and easy to deal with.
Ventajas: nothingDesventajas: Lady at the counter was unhelpful ddin't end up hiring a car
Ventajas: The car was perfect good size very comfyDesventajas: The lady at the agency was not very nice to me and my friend and explained everything really quickly
No Toll TAG unlike other companiesDesventajas: No toll tag was made available in the car. We have been unsuccessful at paying the tolls direct through the web and will now be charged an extra premium for Hertz to pay. From what was a good experience it leaves a sour taste and I wouldn't use Hertz again for this reason. Very unhelpful
Someone dropped the ballVentajas: you are kidding, right?Desventajas: I don't know who mishandled the reservation, but when I got to the Hertz office, the booking was never confirmed by the website so there was no car waiting for me. So I had a useless confirmation number and had to scramble to find a car company that had a car I could rent on the day for a much larger price than the one I had originally booked.
Rip off from HertzpVentajas: The car was OK. Were told by staff on collection gauge stuffed car showed 3/4 full. On return the gauge showed over full when we filled it. Charged over and above deposit which was supposed to cover extras. Not happy at all.they owe me a cosiderable amount of refund. We shall see. Staff at sirport VERY nice. Not so the man who served is at Footscray who made a point of fibbing about fuel gauge.
Ventajas: speedy car delivery
new car, no hassle
great friendly staffDesventajas: nothing
all went well
why should i write more in this box when there was nothing wrong?
Hertz was great; KAYAK not do muchVentajas: We flew to Melbourne, Australia from the US, and when we walked up to the Hertz counter, there was no car for us. We had made our reservation through KAYAK. We were in their system but the address for the rental office did not exist. The woman at the counter did her best and found a business downtown that could provide a car, but for $1000 more than what we had reserved. Not impressed with KAYAK. Thanks to Hertz, though, who managed to work something out with no notice.Desventajas: KAYAK
KAYAK TIMINGSDesventajas: That Kayak gave us the option to return the car at 9pm, only to arrive at Hertz and find out that this was not an options. This really ruined our plans and we incurred extra costs for parking and fuel that we didn't want.
Worked put niceVentajas: Fast pick up and easy returnDesventajas: Price
Melbourne rental car from HertzVentajas: Our rental was great! We got the exact car we signed up for in the reservation. The cost was as indicated in the reservation. Pickup and drop-off were both easy. We had some trouble b/c our luggage was too big to fit the shelf in the back once our bags were in there so the people let us store the shelf piece with them while we had the rental car. I would definitely rent here again!
Disappointed, terrible service Desventajas: Disappointed about the service and staff here.
I rent a car from 11:38 11/11/2016, for 4 days till 15/11/2016; then ask for 1 day extension till 16/11/2016 and did ask for return car late at 5pm on 16/11 instead of 12:00pm. A staff said it was fine and didn't mention anything about the charge we need to pay after 12:00pm.
I returned a car at 5:00pm on 16/11/2016 and was charged for 2 days extension and was told because any hours after 12:00pm was considered 1 more day rental.
Another thing is that there was a cratched in the car before i took. when i returned, the staff went straight away to the cratched and told me to be charged for that. But i took some photos before i took the car , i told them about that then he said it's ok. so terrible.