Opiniones recientes
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- Neutrales
- Negativas
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10,0
Idaho Falls
Ventajas: Friendly, fast
Opinión de
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10,0
Ventajas: Drop off is convenient.
Opinión de
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6,0
Non fuctioning equipment
Desventajas: The cruise control and collision avoidance systems did not work and were constantly flashing "saying take to dealer immediately" when Alamo was told about this they just blew it off !!
Opinión de
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6,0
Upgrade was a downgrade
Desventajas: The minivan I reserved wasn't available, so they put us in a giant SUV. It ended up costing us 150 more in gas for our trip, so the upgrade wasn't an upgrade at all.
Opinión de
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5,6
Counter agent was less than pleasant
Ventajas: The car was good.
Desventajas: Our counter agent was very sharp. Her customer service skills were lacking.
Opinión de
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10,0
Idaho Falls SUV
Ventajas: We went skiing at Grand Targhee and opted for the mid-size SUV. We had a Toyota 4Runner that was absolutely great. The folks at the counter were great and we will be renting from Alamo again.
Opinión de
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2,0
Lousy customer service.
Desventajas: I called and cancelled a day after making it but a credit still has not come through. I'm not very happy about it. I made the reservation for my son but under my name. I called back to make sure he could be the driver on my credit card and was advised he could not but they could cancel mine and book him so I called and got his information, called back and changed the reservation. Not only were we both billed but he was charged $50 more for the same rental. I was told by the book agent he'd just change the information on the original booking. I'm not very happy about my $$$$$ expensive car rental.
Opinión de
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4,4
Terrible customer service in Idaho Falls
Ventajas: The car that we eventually received was solid. I always appreciate getting a Suburu. And, our drop off in Bozeman was great.
Desventajas: Idaho Falls gave us a car with a damaged windshield. They claimed all their cars had one and it wasn't a big deal. A quick walk though the lot demonstrated this wasn't the case. Still unwilling to help, we called corporate from the lot. Only then did they give us another car.
Opinión de
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9,2
Ventajas: They saved the day after National tried to cheat us by not honoring a reservation. Original reservation was for 8 days for quoted price of $X. We missed our connection and they tried to tell us that new quote would be for 7 days for $1.2X. That's absurd! Same car fewer days costs more??!! We went to Alamo and they took care of us. The 7 days ended up being much lower than the original National quote for a better car.
Desventajas: We changed from 11pm dropoff to 4am dropoff and paid excessively I thought.
Opinión de
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10,0
Ventajas: Entrega es conveniente.
Opinión de
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5,6
Agente de mostrador era menos que agradables
Ventajas: El coche era bueno.
Desventajas: Nuestro agente de mostrador era muy brusco. Sus habilidades de servicio al cliente eran escasas.
Opinión de
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10,0
Idaho Falls
Ventajas: Friendly, fast
Opinión de
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10,0
Ventajas: Drop off is convenient.
Opinión de
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10,0
Idaho Falls SUV
Ventajas: We went skiing at Grand Targhee and opted for the mid-size SUV. We had a Toyota 4Runner that was absolutely great. The folks at the counter were great and we will be renting from Alamo again.
Opinión de
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9,2
Ventajas: They saved the day after National tried to cheat us by not honoring a reservation. Original reservation was for 8 days for quoted price of $X. We missed our connection and they tried to tell us that new quote would be for 7 days for $1.2X. That's absurd! Same car fewer days costs more??!! We went to Alamo and they took care of us. The 7 days ended up being much lower than the original National quote for a better car.
Desventajas: We changed from 11pm dropoff to 4am dropoff and paid excessively I thought.
Opinión de
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10,0
Ventajas: Entrega es conveniente.
Opinión de
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6,0
Non fuctioning equipment
Desventajas: The cruise control and collision avoidance systems did not work and were constantly flashing "saying take to dealer immediately" when Alamo was told about this they just blew it off !!
Opinión de
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6,0
Upgrade was a downgrade
Desventajas: The minivan I reserved wasn't available, so they put us in a giant SUV. It ended up costing us 150 more in gas for our trip, so the upgrade wasn't an upgrade at all.
Opinión de
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5,6
Counter agent was less than pleasant
Ventajas: The car was good.
Desventajas: Our counter agent was very sharp. Her customer service skills were lacking.
Opinión de
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2,0
Lousy customer service.
Desventajas: I called and cancelled a day after making it but a credit still has not come through. I'm not very happy about it. I made the reservation for my son but under my name. I called back to make sure he could be the driver on my credit card and was advised he could not but they could cancel mine and book him so I called and got his information, called back and changed the reservation. Not only were we both billed but he was charged $50 more for the same rental. I was told by the book agent he'd just change the information on the original booking. I'm not very happy about my $$$$$ expensive car rental.
Opinión de
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4,4
Terrible customer service in Idaho Falls
Ventajas: The car that we eventually received was solid. I always appreciate getting a Suburu. And, our drop off in Bozeman was great.
Desventajas: Idaho Falls gave us a car with a damaged windshield. They claimed all their cars had one and it wasn't a big deal. A quick walk though the lot demonstrated this wasn't the case. Still unwilling to help, we called corporate from the lot. Only then did they give us another car.
Opinión de
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5,6
Agente de mostrador era menos que agradables
Ventajas: El coche era bueno.
Desventajas: Nuestro agente de mostrador era muy brusco. Sus habilidades de servicio al cliente eran escasas.
Opinión de
