They didn't honor my reservation!Ventajas: The car I ended up with was a nice, clean, Chevy Cruze.Desventajas: Upon arrival they harassed me because I had made the reservation that same day. According to Avis, if you do so, you must call the pick-up branch to confirm availability. Since i had not been made aware of that, i hadn't done such. So, they were out Economy vehicles, and they refused me any vehicle without a substantial upcharge.
Good experienceVentajas: Car was very clean and in excellent condition. Suffered a thrown rock and crack in windshield, which team handled well with no hassle on our part. Desventajas: Limited selection of cars available and long line at check in
Ventajas: Nice car. Desventajas: Guy wasn't very personable. dropoff location was wrong on website and he told me wrong drop off time so I was charged a late fee
Decent service, terrible carVentajas: Quick, easy, and painless pickup an drop-off of rental car. Desventajas: Rental car was not vacuumed or cleaned out prior to our pickup. The check oil light came on consistently and was extremely distracting. The satellite radio ended 3/4 of the way through the trip and when we called, we were told we would have an additional $79 charge for the satellite radio service for remainder of the trip. When trying to call the local office, not once did they pick up the phone - it always rang and rang until the national line picked it up.
Staffs are great!Ventajas: The staffs are very helpful!
Ventajas: The service that I received during the pick up of the rental could not have been better. The assistant manager at this location went above and beyond and because of this our vacation was improved 10 fold. I could not be happier.Desventajas: During the drop off I had to get a ride that was on a time table. The return took considerably longer than the pickup due to the staffing of the office. (Only one person working at the time) With that being said they did what they could and I left a happy customer. They will do whatever they can to earn your return business and I recommend them without hesitation.
Desventajas: Used toothpicks in door and spilled chocolate or something all over door
great experienceVentajas: excellent customer service particularly alex
Great mpgVentajas: I think the car has a 12 gallon tank and we made it 400plus miles on one tank. Good stock stereo system, which is important to me on a long trip.
Great Customer ServiceVentajas: The staff is always so helpful and attentive at this Enterpise. My plan is to continue to use this location every time I go back to visit friends and family in Fort Collins. The customer service is top-notch.
El personal es fantástico!Ventajas: El personal es muy servicial.
Desventajas: Había palillos y chocolate por toda la puerta
Gran experienciaVentajas: Excelente servicio al cliente, particularmente alex
Ventajas: Picking up and dropping off the vehicle was easy and painless. The staff was courteous and efficient. The vehicle was what I had reserved, clean and ready to go. The Nissan Rogue was comfortable, had reasonable gas mileage and just did everything I asked of it. The vehicle ran beautifully and had no issues going from altitude in Colorado to near sea level in South Texas and back.
Two unsafe cars under one rentalDesventajas: Had to exchange cars twice during our trip due to unsafe tires and alignment. We were on a long distance road trip and felt unsafe for the majority of our trip. The rental rates were good but not sure I would book with Hertz again due to lack of car maintenance.
Great rental but a tad expensiveVentajas: Nice, clean, and powerful vehicle.Desventajas: A little expensive and was cajoled to buy expensive insurance, which offered piece of mind but wasn't quite sure if it was completely necessary.
Great car at great priceVentajas: Great customer service .Desventajas: The agency closes at noon on Saturday and is closed Sunday's so plan accordingly for pick-up and drop off.
I will be renting from Hertz, more in the future. Ventajas: The gentleman who helped me at the Fort Collins location was very friendly. I wish more people in that position were like him.
Returns to Hertz in Fort Collins are difficult, ofVentajas: The staff is great. Car pickup was fine.Desventajas: Returning a car off hours is ridiculous. A note on the front door says to park in the "Back lot." No idea of where the "back lot is." Nothing on the note. The note on the front door threatens that offenders may be towed at their expense. Once you find the back lot, the note says to park the return in Hertz' "row." There are four marked spaces in that "row." They were full. The note does not indicate where the key drop is for off hours returns. All in all I spent way too much time figuring this out, and I find the lack of consideration very irritating. Step up! It's called "customer service" not "hide and go seek"!
Excellent service, Cindy catVentajas: Quick service, nice car, what more can you ask for?Desventajas: Nothing
Desventajas: I reserved a car online but there wasn't actually a car available. No effort was made to transfer or honor my reservation.
excellent serviceVentajas: Without even having to mention it, somehow when my reservation was processed Hertz already included my AAA membership discount. They also upgraded us from a compact car to a nice pick up truck, but since a pick up wasn't what we had requested Hertz also waived our gas fees. Service was excellent from start to finish and probably the best car rental experience we have encountered. Desventajas: I honestly can't think of any complaints from this experience!
As acceeptedVentajas: Easy pickup and ropoffDesventajas: No surprises
Exactly as advertisedVentajas: Great service.
Friendly staff. Competent and quick.Desventajas: I would have purchased the insurance but it seemed unreasonably expensive. It was twice what I was paying for the car rental.
Kayak allowed a reservation when there were no carDesventajas: I went to pick up my car and there were no available cars.