Ventajas: The people in Columbus were wonderful
Pretty SimpleVentajas: easy to pickup, easy to return.Desventajas: n/a
Ventajas: Great car choice. Great friendly pickup and not much wait.
Clean. Great price.Desventajas: People checking me in when I returned were not friendly
Quick Processing while others stood in line at Avis & Hertz!Ventajas: Ease of processing and no transfer to an off-site locale... all in the airport.Desventajas: It was all great!
GoodVentajas: Easy to get Car at an airport that is way behind in ease of use for rental cars.Desventajas: We have called the lost and found twice and get an answering machine and no one calls us back to see if they have a lost item.
Ventajas: Nothing Desventajas: Everything
Rude and inconsiderate customer service Ventajas: The car Desventajas: Lack of clarification on charges before I took the car and extreme rudeness of customer service representatives. They made a mistake and I am the one who had to pay the extra price.
ALAMO - great prices, customer service sucksDesventajas: I was unable to rent a car...they require a major credit card despite the agent telling me that they take debit cards.
Desventajas: Did not receive the type of car
Ventajas: Ease in registering.Desventajas: Having to get the car myself.
Never will I rent with them AGAIN!!!Ventajas: Everything was perfect when I picked up the car. They made it fast and easy and I was able to pick which car I wanted.Desventajas: The customer service when it came time to return the car was terrible! I called to extend the rental for 2 extra days, I specifically told them that I got off work at 6pm and I would return the car at 7pm. They said that was fine, but it wasn't. I called when it was 7 and let them know that I was on the way there. Porcha told me oh you said you would be back at 6:39 when I never told anyone that. She then proceeded to say that the system picked the time and the time that I picked up the car is the time that I am supposed to return it which I don't understand how that could be when you pick the time you return the vehicle. She told me that I was charged for and additional hour. When she told me the price for the extra hour it was half the price of a full days rental!!! Darnell was absolutely no help!! I don't know why he is the manager. But I will NEVER rent with them again or refer anyone to them.
Desventajas: they refused to rent me a car because a year or two ago the car i rented was damaged in a hail storm and i had not purchased insurance on it. they asked me to pay for the damage and i objected. but we did reach a compromise in which i paid $400.00. i guess they do not want my business anymore!
Desventajas: Terrible! Avis sales person at the counter kept trying to sell me things and get me to upgrade for big $ when I was checking in. Wouldn't honor my Preferred status. The car was cheap, dirty, and wouldn't start on occasion. Customer service at Avis was terrible. Never did assist when I tried to fix the problems while enroute to my destination. Maybe that's their new sales technique if you just go with a standard car rather than allowing them to "up" your rental agreement at check-in.
Bad carVentajas: The car was old, high mileage, bad electronics--crappy.
Ventajas: The pick up and return process is pretty simple.Desventajas: The price was $391 at the rental counter. The price on Kayak was $152. The rep corrected it. Still waiting for the charge to post to my credit card so I can verify the correct price was charged.
Avis was terrible!!Desventajas: My reservation time was 3pm for a mini van. I did not get my SUV until 5:30pm. Apparently reservation means nothing to Avis I not only got the wrong kind of vehicle I got it 2 1/2 hrs late! As for Kayak the contract was not very clear on the LIMITED millage and apparently do not really partner with Avis on the insurance, which is also not clear when booking!
Good rentalVentajas: The car was newer and ran smooth.Desventajas: The car was not cleaned on the inside or outside. The customer service representative just pointed the direction to look for the vehicle at pick up.
Great service and price!Ventajas: Friendly service and nice car. Price was very reasonable.
Terrible customer serviceDesventajas: People at the counter were very rude and disrespectful. Originally told me I could use a debit card on file. Then that was denied once I arrived and tried to. Then swipe my credit card over and over saying it wouldn't read. Which locked the card out. I never got my rental. The attendants at the counter told me my brother could come out his credit card on file and use my reservation and I pay an additional 13.99 a day. Which I was fine with. Once my brother got there they said that they never said he could use my reservation and tried to charge double. I will never use Avis again
Desventajas: I had originally booked at the Columbus, OH airports but it booked in different location. It was not at all a good experience..
Avis came through!Ventajas: I needed a quick affordable ride and Avis came through. Good people fast and easy. thanks!
Ventajas: It was too cold to really have the best service but they did a great job.
Ventajas: They are open until 2amDesventajas: My car had a terrible odor. Would. It go away.
Desventajas: The car was given to me very dirty. When I called to submit a dispute, I never received a follow up. When I returned the car, the person was not even aware of what happened ans didnt even do anything to hear my complain. He just sent me to an office so I can complain. It was not about complaining but the perception that is given to customers about not cleaning their main products
Ventajas: Plenty if room. People were friendly
Desventajas: Car was unsafe. Bald tires, engine light on.
Shady hidden costs on top of estimate costVentajas: Overall, Budget still provides value for money among its competitors; however, after this SECOND experience of significant hidden costs I will not rent with them again.Desventajas: Rude customer support at CMH airport. Car smelled poorly and had not been fully cleaned inside (old napkins in console, leaves on passenger side mat). Also, Budget inserts hefty “airport taxes” on top of their estimated price, which raised my total by 30%. Shady. I would have happily paid the full price, but this is the second time this has happened & will not rent from Budget again.
VW JettaVentajas: Great MPG, comfortable, and easy to driveDesventajas: No cons in my 1700 mile trip
Great Experience with budgetVentajas: Checked me in and out quickly. Reasonable price. Free upgrade. Friendly staff.
Dirty carDesventajas: Car had 3/4 tank of gas, popcorn inside on seats and floor, seats dirty and stained, windows dirty and streaked
A very long waitVentajas: Once I got to the front of the line, the associates were very nice and helpful.Desventajas: We waited in line for 45 minutes to pick up our car. It's so frustrating after a long day of traveling to get delayed in a senseless line like that. It's not like they didn't know we were coming; all twenty people in line had reservations. I will probably avoid his company in the future.
Family car rental, Not up to corporate car qualityVentajas: Pickup was quick, but they tried to overcharge me. Corrected it when I showed my reservation quote. After hours drop off was close by destination and allowed me to fix a normal business hours, time conflict.Desventajas: The windows were filthy. Looked like a dog or child had smeared something across them in the back and windshield. Looked like the exterior had been washed, but interior needed additional cleaning.
An okay place to rent a car.Ventajas: It is not a busy place and I was able to pick up the car in a fairly quick manner. Clerks over there are helpful and efficient enough. Desventajas: My booking is 6pm and I actually drove away at 6:22pm because all the paperwork and pre-rental inspection. However, the clerks did not adjust my return time accordingly to make it exactly 24 hours.
Quick and Easy RentalVentajas: Toyota PriusDesventajas: None
Not cleanDesventajas: Cigarette smoke and tried 2x to get agents too find a clean car at other locations without success.
Desventajas: The car smelled of cigarette smoke
Terrible initial experienceVentajas: The 2nd location stepped up and took care of us.
Although, I am extremely disappointed that I was not informed at time of reservation, that they do not accept debit cards. I only travel with debit cards, and never carry a credit card. I was about to be stranded out of state without the ability to return home for something I had reserved nearly one month earlier. Fortunately, my son was still there and had had his credit card on him. Additionally, we were then hit for an under 25 fee, and also, then for me, as an additional driver... are you kidding? I will never use your service again, if I cannot pay for my purchase at time of reservation. Fortunately, I was able to pay for the rental with my debit card upon arrival, but this is ridiculous, and was much more expensive than what I had reserved. Some people just do not carry credit cards. I do not, and will not just to rent a car. IF I do not have the cash to pay for something, I do not buy it. My debit card is a is a MasterCard, so I do not understand this ridiculous policy.Desventajas: initial location cancelled my order, after telling me few hours earlier they had no cars for me and would call me when they located a vehicle. My son and I were returning his truck at another location, while I called to see if a car was found. My automated response told me my order was cancelled. (not by me) Luckily, I was actually in another Budget location, and they were able to accommodate me.
No show on carVentajas: Nothing - terrible customer service and lied to mebookDesventajas: Booked survhrban. Was told they have Tahoe. Waited 30 mins and it never showed up. Was then offered a minivan . After waiting 50 mins, I walked to hertz and booked a walk up rental for a better price and got into vehicle in 7 minutes.
Will use againVentajas: Was a great value for the size with unlimited miles during the holiday break. The gentleman at the desk was very nice and helpful.
Easy rental, broken wipersVentajas: The process for picking up and returning was straightforward and fast. The car was clean. Desventajas: The car had quite a few miles for a rental car and had a sticker on it that suggested it was a used car. The windshield wiper fluid didn’t work which ended up being super dangerous for driving with so much salt kicking up off the road after a storm and really inconvenient to have to keep stopping at Gad stations to clean it off.
Ventajas: Ease of pick up, value for the money spent. Good car, (Nissan Altima)Desventajas: Not a thing
No CarsDesventajas: On 12/18/2017 no cars were available at the CMH location it was an hour wait for cars to arrive
Don’t rent from dollar I had to go to Enterprise for a car
Ventajas: Economical. Got me where I wanted to go.Desventajas: Non-functioning safety features, ie, Windshield washers didn't work. High beams didn't work.
Ventajas: everything was perfect, close to terminal, clean, timely, great price, couldn't ask for anything more!
Ventajas: Quick and easyDesventajas: No where did it say what car insurances they don’t accept I had to get their insurance which made the car rental price double
Ventajas: Staff was helpful in explaining insurance options. The pick up and drop off procedure was quick.
For this particular weekend trip, I was glad that the car was not loaded with a lot of options that would require hours of reading a book to figure out how to operate them!
Paid more then quote price Ventajas: Nothing Desventajas: The car was not clean paid more then actual price don’t rent from them
Car reserved was not available Ventajas: Went to Hertz, they honored price and type of car. Made these reservations week a head. I was a little early, but no car, their options were unacceptable. Will not use dollar again. Hertz was great, complete, follow uped. Happy with them.
Ventajas: The guy behind the counter was so helpful!!!
Excellent vehicle in snow/iceVentajas: The Toyota RAV 4 was an excellent vehicle for my travels up to New England. Handled well and felt very safe driving it. Desventajas: When I picked up the car an it indicated that it was low on windshield washer fluid. That was an irritant I didn’t want being that there was potential for me to have snowy weather to contend with during my weekend’s travels. I stopped by a gas station and purchased a funnel and a bottle of fluid.
Ventajas: Sped. Efficiency.Desventajas: In spite of bad weather itvwould have been an even better experience if the car was cleaner on the exterior.
Great Service!Ventajas: the service was fast and the car was fantastic!
Ventajas: Nice upgrade, too bad no one took the time to show me how to work the important features like gps, backup camera, and usb.Desventajas: See above.
rental selection Ventajas: Choice of vehicles, up to date models.Desventajas: Wanting to charge for xm radio.
Ventajas: Auto start feature and that it was a hybrid vehicle.Desventajas: Too expensive.
WonderfulVentajas: Very friendly staffDesventajas: Long wait but in all fairness it was a holiday weekend
ImpressiveVentajas: Booked the rental through Kayak at a very nice price. I had to pick up at John Glenn airport, so I thought they would try to push or add other "options" so they could make more money. They were very courteous, from the moment I walked up to the counter, to the time I drove away. One of the wheel on the first vehicle was making a thumping sound so I returned it. The exchange was quick and hassle free. All within 5 minutes at no extra charge.
Desventajas: When might I expect my $10 refund, as the drop off staff couldn't help.
Ventajas: Free upgrade.Excellent service at counter, pickup and drop off.
Pleasant SurpriseVentajas: I paid for an intermediate car so I expected a Hundai Elantra or the like. The friendly agent asked, "Do you want to drive something fun?" She offered me the choice between a Mustang and a Camero. I went with the Mustang and it was the same price. It WAS fun! Also, I appreciated that no additional hold was placed on my debit card, since I had my return flight itinerary. Will definitely rent with Enterprise again.
Ventajas: nice clean car, in and out super quick
Debit card debaucleVentajas: Gentleman at counter was very niceDesventajas: No where on my reservation did it indicate that with a debit card came an additional $200 charge up front.
Luckily I had another reservation with an alternate company that took my debit card with no additional upfront holds.
Often this information is included upon reserving the vehicle so that I am aware but, in this case, I did not see anything indicating this policy.
All I ask is for upfront information.
Expired tagsVentajas: The staff at locationDesventajas: I called after I noticed 2 hours into my drive and called and they said they won’t do anything for me and I have to figure it out on my own
Ventajas: I had scheduled a reservation at a different location and they quickly changed the reservation and provided a car at the airport where I had just arrived. Friendly and helpful.
Ventajas: Your staff was very good.Desventajas: Parking lot poorly lit.
Ventajas: They were very friendly and accommodating. The car was great.
Desventajas: Was not aware the per hour late charge. Could have easily adjusted the times when making the reservation
Ventajas: I liked the quick, efficient, hassle-free pick-up and drop-off of the rental car.Desventajas: Not applicable
Ventajas: Pickup and drop off went smoothly and quick with friendly staff.Desventajas: Can't think of a thing I didn't like.
Ventajas: The vehicle was goodDesventajas: Had to wait for car and drive too far to get it
Desventajas: Waited over 30 minutes just to drop off vehicle.
All good except Pick upDesventajas: It takes much too long to pick up the car ....the line moves so slowly.
Ventajas: Friendly staff, quick pickup, easy drip off, car ran well
Ventajas: No wait, clean car, easy access coming and going.
Great deal, no troublesVentajas: I got a great deal through Kayak for a bigger size then I'd ever normally rent (standard) and was able to go from CMH to drop off at CLE which was really convenient and didn't get hit with exorbitant fees. I had a very early AM flight and the after hours drop off worked perfectly.Desventajas: Really all went smoothly-nothing to complain about.
Very quick pick up and drop offVentajas: I liked the efficiency of the customer service. Great experience. I would definitely use this company again.Desventajas: The car did have an odor on the inside that was not enjoyable. I understand they check them quickly and probably would not notice it at that time.
A lot of this could have been done ahead of time.Ventajas: Super easy drop off!Desventajas: Picking up the car was an ordeal. Flight got in late at night and I stood at the counter for 20 minutes while someone typed in all my info by hand... then I had to go to another counter on another floor to actually get the car. Took way too long, especially when I easily could have completed all this online earlier.
Ventajas: No esperas, coche limpio, acceso fácil tanto a la ida como a la vuelta
First Impressions CountVentajas: The ability to return the car to upgradeDesventajas: The car rattled so returned it to upgrade. Upon arrival it was the only car with show all over it! And when I asked if that was REALLY our car I had only a pointed response yes?
Ventajas: Backup camera a big help. Desventajas: We had a very difficult time getting gas as the door was frozen shut and wouldn’t open easily. We finally managed to get it open.
This particular car had no room in the back seat. Luckily we didn’t need it.
Complete failure - will never use againDesventajas: After flying my family of six from Dallas to Columbus for a funeral, I reserved a minivan with Thrifty to transport us around the city. After incurring the expense of an Uber transport to the airport location, I arrived at the Thrifty desk at the 2 pm scheduled pickup time only to be informed they did not have a minivan. In utter disbelief, I asked the agent how that could be and he offered no explanation; only that he had no minivan. He offered a full-size vehicle that was insufficient for my family's need. He said in an hour or two they MAY have a van available. As the memorial service was at 4 pm, that was not an acceptable option. Seeing how they overbook their vehicles and having experienced such calloused indifference, I will never consider using Thrifty again and will relate my experience to as many other people as I can.
Desventajas: no windshield wiper fluid - which was essential for weather we were driving in
Desventajas: Car was. Not clean it is 38 k only raid rpm heater not working Bad maintenance. I hate it
NOTHING SET UP TO PREVENT RESERVATIONS THAT CAN NOT BE HONORED.Ventajas: NOTHINGDesventajas: was allowed to reserve a car on site. only to get there and not be able to get the car FOR 2 REASONS.. a. using a debit card (EVEN THOUGH SITE SAYS THEY ARE ACCEPTED) so I produce a credit card but.... b. being a residence of the city, i am not allowed to rent from our airport, some city law. both of these are issues that should have been caught by the system before I was allowed to make the reservation. I go on thinking everything is lined up only to be stopped twice from picking up the car. I almost missed my trip because I had to stay an extra day to get a different car. this time, I went directly to the rental site. I will never use these search engines for help again. TOTALLY ALMOST MISSED MY FATHERS FUNERAL BECAUSE OF THIS.
Desventajas: They wouldn’t help me, they ran my card once and it was declined, and they said they wouldn’t rent me a car... so I had to go to someone else that was double the price.
CJRDesventajas: I have rented many cars over the years and this is the first time I was told if my husband was a second driver I had to pay an extra daily charge.The car had almost bald tires, a cigarette burn in the seat.
2017 Hyundai Sonata is a decent rideVentajas: Due to the limited number of cars on the lot, I was upgraded to a full sizeDesventajas: The rearview mirror on this vehicle is placed too low. It is impossible to see the right side of the windshield.
Ventajas: Nice clean car. (almost) everything worked. Quick, efficient pickup. No price surprises.Desventajas: Tail light was burned out. (minor)
Easy pickupVentajas: Car was very niceDesventajas: A little pricy vs our rental in San diego
Ventajas: Car was fineDesventajas: 40 minute wait to get car! Car reeked of cleaning solution.