Ventajas: The extra charges wer reversed by the managerDesventajas: The car I reserved wasn't available and then I was charged for an upgrade on top of the payment made to kayak
Nice holiday rental.Ventajas: Staff was excellent. Fast and courteous service. Made sure everything was smooth. Desventajas: Alamo is no longer in the airport. Reguires a shuttle to the location.
Alamo RocksVentajas: Everything is smooth and easy with Alamo
Ventajas: Fast and easy access from the terminal, the car was clean and well maintained. Desventajas: I reserved a full size car due to people and luggage, the only had small cars left stating they were "cleaned out by spring breakers." I reserved it, and payed in advance so it should have been there. They did compensate with a waiver on the full tank of gas.
Ventajas: The staff was very friendly and courteous.
Excellent Service Ventajas: Efficiency and friendliness
Alquiler de vacaciones agradables.Ventajas: El personal era excelente. Servicio rápido y cortés. Se aseguraron de que todo fuera sin problemas.Desventajas: Alamo ya no está en el aeropuerto. Necesita un servicio de transporte a la ubicación.
Alamo RocksVentajas: Todo es sencillo y fácil con Alamo
Ventajas: El personal era muy amable y cortés.
Servicio excelenteVentajas: Eficiencia y amabilidad
Right across the terminal Ventajas: Convenient and fastDesventajas: None
Overpriced vehicleVentajas: Fairly easy transaction once it took placeDesventajas: I had to wait 2 hours after I landed to receive the vehicle . Website stated opening at 6 am and they opened at 9 am . I landed at 7 am
Once I was in office picking up the car they charged more fees that almost duplicated the renting . Absurd !!
Nice!Ventajas: Nice people.
Justo enfrente de la terminalVentajas: Práctico y rápidoDesventajas: Nada
Bonito!Ventajas: Gente agradable.
Amazing service Ventajas: Fast and easy , I was in and out in few minutes
Great Car rentalVentajas: Customer service for the rental was great. Car was clean and exactly what we needed. Follow up from enterprise was good.
Upcharged at pickupVentajas: New large car. Clean and easy to driveDesventajas: Enterprise charged $20 more at counter than stated on Kayak prices. Lady at pickup counter was strange
Great experience Ventajas: I’ve used another 3rd party site and it was horrible. Kayak was awesome and so was Enterprise! Cheap, quick and great service.
great serviceVentajas: excellent service from all the folks at the PDX office 611 East Burnside. Super friendly, fast, and took me to the train for easy airport access when I dropped off the car.
Fantastic rental experience with enterpriseVentajas: Great fast customer service, accommodated special request to change drop off location without a fee, and the car itself likely saved our lives on some dicey icy roads.Desventajas: All excellent. No complaints!
Desventajas: I did an after hours dropoff and was not emailed a receipt
I was 9 miles away and they would not do a pickup
Wrong pickup locationDesventajas: You would think they would have you pick up retal at airport you fly into not at another location not even close to the airport.
A bit out of the way, but worth it.Ventajas: Excellent customer service, no waiting.
Ventajas: Good car. Good service from the enterprise people. Desventajas: I made the reservation for the next morning. I got an email confirming my booking. But in the morning a worker from enterprise called me saying they didn't have a car for the arranged hour. Only for 3h later... In the end they found me a car for the time I needed. But that let me worried I wouldn't have a car, and I almost bought a bus ticket before they called me again saying there was a car. How can that I got my confirmation, and then there wouldn't be a car?
Preston - STUDVentajas: The car was perfect- needed a four wheel drive and got it with no extra charge- so wonderful when that happens
Enjoyed driving the little Jeep-
But Preston at the Portland store was great-
Rental Portland, ORVentajas: We had a mechanical problem, but theydidva great job resolving it.Desventajas: Car had a mechanical problem
Fun driving in PortlandVentajas: We got to rent a brand new car that was very clean and it was fun to drive.Desventajas: It took way too long to check in when we had already reserved a car in advance.
This was a sham: I should have just rented the car directly from HertzVentajas: I liked the car we eventually got and it was easy enough to return once we were able to return it to the airport instead of downtown Portland. The downtown Portland rental location were not very pleasant but they did their jobs. I liked the people in Corvallis and at the Airport. Hertz rents quality cars and offers many decent services.Desventajas: I did not like the fact that I prepaid for the car rental, then preceded to pay for the rental a second time (double the amount quoted) after I had to cancel the reservation and start all over again. Additionally there was no clarity about the location of the pick up of the vehicle and I ended up spending 2.5 hours tracking down the the vehicle to find that my reservation was not guaranteed. This was a sham on the part of Kayak or Carrentals.com or who ever you people are. I will never use this service again to rental a car and will deter any of my friends and family from doing so, as well.
No problems. Was good. Ventajas: IT was easy. Nice people. Desventajas: Nothing.
Oregon Xmas TripVentajas: Good friendly serviceDesventajas: Not much to say.
DeniedDesventajas: I didn't like blowing $30 on an uber and $9 on insurance for a rental car THAT THEY REFUSED TO GIVE ME because my reservation was paid with a debit card. I ended up being stranded in Portland until I blew an extra $610 on a taxi to get where I could have driven in a rental car for $100. I will NEVER recommend this service. Feel free to contact me again if you want to refund my insurance for the rental I never received.
Failure to deliver promised vehicle capacityVentajas: Eventually I was able to find a vehicle that would work, the positive allowing me to safely travel where I needed too.Desventajas: I paid extra for a reservation for a vehicle class F, model size/capacity listed was a Chrysler 200 which had AWD, this was required to safely travel in winter conditions. When I arrived I was told no vehicle was available for that size/drive train and the only option was to pay an additional 25/30$ a day to get a 4x4 truck. Not only did I not get what I paid for but a completely unreasonable and unaccommodating professionalism from the individual representing Hertz.
Rent damaged carVentajas: It ran.Desventajas: Full of scratches, spent an hour filling out paperwork before I took it because of all the cosmetic damages.
Hertz left me stranded. Desventajas: Hertz denied my prepaid rental based on "policy", which later turned out to be wrong. They told me the only way for me to get help was to go to Dollar or Avis. My mother and I spent over 2 hours trying to work with Hertz for a solution. I'm the end, I took a bus to the train for my Thanksgiving break. I still have not received a refund. HORRIBLE CUSTOMER SERVICE
I requested a cancellation because it was not at the airport. Desventajas: Upset I am not getting my refund.
AlVentajas: Car was clean and in good condition.Desventajas: Returned the car day 14 of a 21 day rental because my wife got the flu. They said that without a written Dr's note, still had to charge the full 21 days. I wouldn't mind paying some fee but not the full week - ridiculous!
Credit CardVentajas: They referred me to Dollar Rental a few blocks away when the rental didn't work out. They rented to me on my debit card.Desventajas: Even though I had pre-paid for the rental, I didn't realized I needed a credit card to secure the rental for the day. I have a credit card with a tiny limit on it and couldn't proceed with the rental. I will try for a refund from Hertz, but I dont have much hope.
Pickup/Drop off was deceiving Desventajas: I am unfamiliar with the Portland area and assumed my rental car would be at the Portland airport. It was not. It was a 20 minute and $20 Uber ride away. This was not made clear when I booked reservation. I’m sure I could’ve read the fine print but there should have been clear warning.
Good serviceVentajas: Clean vehicle, great gas mileage, fast service. Great encounters with the helpful people working at the PDX counter. I received a KIA and at first I thought oh my...but after driving it I am so impressed!Desventajas: I thought is was a bit pricey, but I rarely have to rent a car.