|Los vuelos llegan a||Santa Cruz de Tenerife Tenerife-Norte|
|Los vuelos salen de||São Paulo Guarulhos Intl|
|Precio del vuelo||967 €|
|Aerolíneas||Royal Air Maroc, KLM|
The crew on board was excellent
The boarding process was the worst I’ve ever seen. No communication and when there was seemed very annoyed
The staff was very emphatetic to our situation as we were traveling with the groom for his wedding. They tried all they could but unfortunately due to the lack of operational control, were unable to get us to our destination on time. Provided us with vouchers and free stay.
With little to no explanation, our flight was delayed nearly 4 hours which caused to miss our connecting flight to Egypt. Apparently, there was only one plane in floatation. We missed our connecting flight, next flight was the next day at 9 pm as they only have one flight that goes to Egypt daily. Would not suggest this airline if you need to meet certain deadlines. They compensate with food and vouchers but that isn’t sufficient when you need to ensure your on time for a wedding!
The lack of communication about my flight being delayed 10 hours after arriving at the airport at 3am. Then when we finally left I was not informed of the 25 hour layover in Morocco and I did not have anything with me for an overnight trip. The airlines did not consider this and refused to allow me to get my luggage. By the time I got to my hotel after being given the run around for 2 hours, all of the stores were closed for me to purchase toiletries and the room had no towels. The meal the hotel offered was not edible and I had to purchase food on my own. I was originally suppose to land in NYC Saturday at 6:30pm, but if all goes as planned I will arrive in NYC Monday morning at 1:30am. The staff with this airline was not helpful, very rude, and one of the staff told me it was my problem that I could not get to the hotel they assigned to me.
Poor general service. No accommodation. Poor food. Delay flight. Poor customer service.
Personal atento y agradable. El resto bien sin nada destacado.
Nada de entretenimiento y la comida monótona. Una hora de retraso.
Vuelo en hora y personal atento. Nada destacable.
Nada de entretenimiento. La comida escasa y monotona.
I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle.
Very friendly crew going out of way to assist in making trip comfortable
Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them
He missed it due to having a 32 minute layover, which he ran all the way to board.
he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience.
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