|Los vuelos llegan a||Madrid Adolfo Suárez Madrid-Barajas|
|Los vuelos salen de||Québec City|
|Precio del vuelo||532 €|
|Aerolíneas||Lufthansa, Air Canada|
Flight on time
UAL sucks, as expected.
The cramped seats, not a lot legroom and people complained once you reclined.
Smooth flight, good service, seats above average
Food quality has gone down
Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints.
Some of the other passengers were annoying
I loved that the staff made everyone comfortable and answered all questions. The captain was in constant communication with us. and especially that the ground service team managed to rebook us all the way home to Tucson the same day.
That the flight was so late getting to Munich that we missed our flight from Rome to Houston and then to Tucson.
Unable to change the star rating. They were preselected.
My seat wouldnt stay reclined. I spent the hole flight pressing the button back. During the night I needed the assistance of the flight atendent. I had to press the button three times so that anyone could come to me. Didnt find the crew very willing to repeat some needed information about the food too. The airplane was full and simply there werent enough toilets for this amout of people there. Honestly, it was a terrible experience.
The crew was very attentive
As much as the flight was truly very good and the crew very friendly and helpful as much as the equipment (airplane, seats, entertainment) really shabby and certainly not worth the the 2500,00 $ I paid for a better seat. I could of flown with Air transat and get better than I got with Air Canada. I feel it was rip off. Quality - price not there . Please give your crew a better uniform. The ones they wear now is very sad and oldish looking. If I think this and am 67 years old, imagine what the younger generation thinks.
We paid $100 per person to choose our seats in advance and then when we boarded we had been bumped to a different location and my wife and I were sitting across the aisle from each other, unable to share a tablet to watch movies. The cabin crew was not helpful at all so we traded seats with another passenger who had also been bumped from his preferred seat. The entertainment system didn't work for an 11 hour flight.. are you kidding. We pressed the call button to see if it was just our inability to sign in but no crew member came. After 15 minutes the call light went off so we pushed it again, but the light was still on an hour later. We asked about it during the meal service and were very rudely dismissed. Long after meal service was finished we asked one more time to see if anything had changed and the crew member brought us a tablet to use that was loaded with movies. I'm not sure why they didn't do that earlier. Then 50 minutes before landing they literally pulled it out of our hands to store it away.
2 hour delay due to mechanical issue sitting on the tarmac.
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