Trips

Encuentra vuelos baratos de Barcelona Aeropuerto de Barcelona-El Prat a Reikiavik Keflavik Intl (BCN - KEF)

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Información del vuelo Barcelona Aeropuerto de Barcelona-El Prat-Reikiavik Keflavik Intl

Duración media de vuelo 4h 26m
Los vuelos llegan a Reikiavik Keflavik Intl
Los vuelos salen de Barcelona Aeropuerto de Barcelona-El Prat
Precio del vuelo 109 €
Distancia 2.981 km
Aerolíneas WOW air, easyJet, Wizz Air, Norwegian Air International, Norwegian

Información útil

Temporada baja:
abril
es el mes con menos turistas
6%
es la bajada de precios esperada
Temporada alta:
agosto
es el mes más popular
28%
es la subida de precios esperada
Precio medio:
144 €
(precio medio en las últimas 2 semanas)
Cuándo reservar:
132 €
o menos (i/v)

Cuándo reservar vuelos de Barcelona Aeropuerto de Barcelona-El Prat a Reikiavik Keflavik Intl

Precio promedio por mes
Evolución de precios a medida que se acerca la fecha de salida
-1 día
-2 días

Consejos para encontrar vuelos baratos

¿Buscas un vuelo barato? Un 25% de nuestros usuarios reservaron vuelos para esta ruta por 131 € o menos.
El vuelo más barato de Barcelona Aeropuerto de Barcelona-El Prat a Reikiavik Keflavik Intl se encontró con un promedio de 40 días de antelación a la fecha de salida.
Reserva con un mínimo de 2 semanas de antelación para conseguir un precio más barato que la media.
Se considera temporada alta durante julio, agosto y septiembre. El mes más barato para volar es abril.
Los vuelos con salida por la mañana son de media alrededor de un 11% más baratos que los que salen por la tarde/noche*.
*Promedio de los precios más bajos mostrados entre los resultados de búsqueda de KAYAK para salidas en los próximos 30 días.

Preguntas frecuentes para la ruta Barcelona Aeropuerto de Barcelona-El Prat - Reikiavik Keflavik Intl

¿Cuánto tiempo dura un vuelo de Barcelona Aeropuerto de Barcelona-El Prat a Reikiavik Keflavik Intl?
Un vuelo directo tarda una media de 4h 30m en cubrir una distancia de 2981 km.
¿Cuántos vuelos hay entre Barcelona Aeropuerto de Barcelona-El Prat y Reikiavik Keflavik Intl?
Hay 30 vuelos directos a la semana entre Barcelona Aeropuerto de Barcelona-El Prat y Reikiavik Keflavik Intl, con un promedio de 4 al día.
¿Cuáles aerolíneas ofrecen los vuelos más baratos de Barcelona Aeropuerto de Barcelona-El Prat a Reikiavik Keflavik Intl?
En los últimos 3 días, encontramos los vuelos de ida y vuelta más baratos en Varias aerolíneas (109 €), WOW air (112 €) y easyJet (125 €).
¿Cuáles aerolíneas vuelan con más frecuencia entre Barcelona Aeropuerto de Barcelona-El Prat y Reikiavik Keflavik Intl?
Las aerolíneas con más frecuencia de vuelos para esta ruta son: Vueling (2 vuelos al día), Iberia (1 vuelos al día), WOW air (0 vuelos al día).
¿Cuál es el día más barato para volar de Barcelona Aeropuerto de Barcelona-El Prat a Reikiavik Keflavik Intl?
En el itinerario Barcelona Aeropuerto de Barcelona-El Prat - Reikiavik Keflavik Intl, el martes es el día más barato para volar y jueves el más caro. En la ruta de vuelta, de Reikiavik Keflavik Intl a Barcelona Aeropuerto de Barcelona-El Prat, los precios más bajos se encuentran generalmente el martes y los más altos el viernes.

Reserva vuelos baratos de Barcelona Aeropuerto de Barcelona-El Prat a Reikiavik Keflavik Intl (i/v)

Aeropuertos
Origen
Barcelona
109 €
solo
109 €
Destino
Reikiavik
109 €
solo
109 €
mar. 6 nov.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
7h 30m
mar. 13 nov.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
7h 35m
109 €
Viaje: 8 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
vie. 19 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
4h 35m
mié. 24 oct.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
4h 30m
112 €
Viaje: 6 días
3,2RegularVer opiniones
Valoración general: 3,2 Regular
Basado en 2 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
DUB
KEF
Regular 2,0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

EDI
KEF
Bueno 6,6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BOS
Bueno 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

BCN
KEF
Regular 2,0

The plane had seats is about the only positive thing that I can think off.

There was a incident during takeoff (bird in engine) so we had to land again, an accident that obviously can happen. What happened after that was a incredible demonstration of the inability of this airline to communicate and assist passengers!!! They may be able to advertise but their operations and ability makes you wonder if they got their license to operate in a box of breakfast cerial!!! Complete caos and lack of knowledge of basic passengers rights was blatantly demonstrated as well as their complete lack of resources headed to deal with a situation like that. Do not confuse this company with a proper airline because they definitely do not deserve to be ranked as one!

KEF
LAX
Excelente 10,0

LAS AEROMOZAS

QUE EL VUELO ESTUVO MUY LARGO

sáb. 27 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
11h 30m
mar. 30 oct.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
7h 30m
125 €
Viaje: 4 días
6,5BuenoVer opiniones
Valoración general: 6,5 Bueno
Basado en 5.836 opiniones
General
6,9
Embarque
6,6
Comodidad
6,6
Personal
7,5
Actividades
5,4
Comida
5,8
LGW
BCN
Regular 2,0

Scheduled to depart at 19.50, left at 01.50 and arrived in Barcelona at 5am.

CDG
LTN
Excelente 8,3

The EasyJet crew are always excellent - friendly and welcoming.

The Paris to Luton flight is nearly always delayed. The is no slack in the timetable so any morning delay continues until the evening.

NAP
SPU
Excelente 8,6

Comfort

That my carry on luggage was not allowed

NCE
CDG
Regular 2,0

NOTHING

Absolute worst experience in 15 years of frequent travel. EasyJet flight was cancelled from Paris to Nice incurring and additional 417 euro flight with Air France and 250 euro TAXI from Toulon to nice. Absolute absurdity as there were no other flights to Nice for 2 days. Easy jet then OVERBOOKED me from Nice to Paris. I had to fly Air France AGAIN, an additional 380 euro and I missed my connecting flight from Paris to jfk costing me an additional $800USD. How is this even allowed? WORST company to have ever existed, they must go out of business, contacting BBB and getting the word out on this disgusting company.

LIS
LTN
Bueno 7,6

everything

i think the whole airline companies are losing the idea of providing simple free tea or coffee.

jue. 6 dic.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
30h 10m
dom. 9 dic.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
12h 05m
128 €
Viaje: 4 días
6,6BuenoVer opiniones
Valoración general: 6,6 Bueno
Basado en 931 opiniones
Embarque
6,9
Comodidad
6,5
Personal
7,7
Actividades
5,3
Comida
5,9
KEF
LTN
Regular 2,6

Nothing really

The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too.

LTN
SCV
Excelente 10,0

There wasn't any delays, perfect landing

LTN
BUD
Aceptable 4,0

Cheap.

Last minute boarding change & overall 1 hr delay

CLJ
BCN
Excelente 9,0

El vuelo salió en la hora acordada

LJU
LTN
Aceptable 4,0

My flight was delayed for 1:30 hours..

jue. 4 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
4h 30m
jue. 11 oct.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
4h 20m
130 €
Viaje: 8 días
7,4BuenoVer opiniones
Valoración general: 7,4 Bueno
Basado en 470 opiniones
Embarque
7,5
Comodidad
7,6
Personal
8,0
Actividades
7,0
Comida
6,8
BCN
CPH
Excelente 8,0

It was a shot flight. Not much happening.

The flight was delayed.

LGA
BFS
Excelente 8,6

Everything but the food.

The hot meal was awful! Even the stewardess wasn't sure what some of it was!

LGW
BCN
Excelente 9,6

Very intuitive self drop-off service, helpful and friendly staff

The flight got 30 min delayed, online check-in opens 24h prior to departure

KEF
LGW
Excelente 8,0

No one bothered me.

That you have to pay extra for entertainment and food.

MAD
TFN
Excelente 8,0

el personal muy simpatico

sáb. 3 nov.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
4h 50m
sáb. 17 nov.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
8h 55m
137 €
Viaje: 15 días
6,9BuenoVer opiniones
Valoración general: 6,9 Bueno
Basado en 3.042 opiniones
Embarque
7,0
Comodidad
7,0
Personal
7,5
Actividades
6,9
Comida
6,1
KRK
OSL
Regular 2,0

It was very stressful. We got to the airport at krakow and were told that we need to pay for luggage. It was an international flight that normally allows 1 free luggage and carry on. The price they quoted to pay for luggage was ridiculous, over 1k eur.

No food or water offered during the whole flight.

JFK
AMS
Excelente 8,6

Friendly crew Comfortable clean planes

Departure delay JfK Luggage at Amsterdam took way too long

CDG
JFK
Aceptable 4,6

The staff was nice and friendly.

I did not receive any communication regarding the flight delay. I made it to the airport 2.5 hours before the flight to be safe and was told upon check-in that the flight was delayed for 3 hours, which then became 4 hours. I did not receive any communication from the airline. There were no explanations as to why our flight was delayed. Also, we were given 12 euro food voucher for each passenger. There was only one cafe in the area after security check and they did not accept the food voucher for actual food. They would only redeem our food vouchers for water, juice, sodas, desserts and, for some reason, only tuna sandwiches. A lot of passengers were visibly upset because the cafe only had one person on staff, the line was over an hour to order and then we were told it was not redeemable for sandwiches, salads, beer or wine. Also, the boarding process was chaotic and they did a poor job communicating which sections they were boarding and people started to form multiple lines. The in flight entertainment was pretty bad. Movies were very limited compare to other airlines. Overall, the whole experience was disastrous. I don't think I will be flying Norwegian again. I would rather pay a bit more for better service.

FCO
EWR
Regular 2,0

The fact that we didn’t crash

The plane was hot old and the crew needed to step it up. Very inefficient!

ARN
ATH
Regular 2,6

Nothing

The flight was quick, wasn't delayed. But for anything one had to pay for. A sip of water, headsets or blankets.

mar. 13 nov.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
7h 30m
sáb. 17 nov.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
8h 55m
109 €
Viaje: 5 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
vie. 19 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
4h 35m
mié. 24 oct.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
4h 30m
116 €
Viaje: 6 días
3,2RegularVer opiniones
Valoración general: 3,2 Regular
Basado en 2 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
LAX
Excelente 10,0

LAS AEROMOZAS

QUE EL VUELO ESTUVO MUY LARGO

BCN
KEF
Aceptable 4,3

Seat did not recline

EDI
KEF
Bueno 6,6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

SFO
KEF
Regular 2,0

Didn't take the flight. Wasn't allowed to cancel.

sáb. 27 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
11h 30m
mié. 7 nov.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
7h 35m
126 €
Viaje: 12 días
6,5BuenoVer opiniones
Valoración general: 6,5 Bueno
Basado en 5.836 opiniones
General
6,9
Embarque
6,6
Comodidad
6,6
Personal
7,5
Actividades
5,4
Comida
5,8
GVA
CPH
Aceptable 4,0

Surprised by extra fees at gate for a bag

LTN
VIE
Regular 3,3

Short flight time.

Two of us were booked on the same seat on a full flight. The staff never apologized or explained what was happening. Luckily, we both managed to get to Vienna due to some passengers missing their flight. Howeveer, abysmal service, no explanation and overall terrible experience.

SXF
NAP
Excelente 8,0

En este viaje a diferencia del anterior los asientos tienen un diseño más delgado lo que me dió la sensación de mayor comodidad para el espacio de mis piernas

BCN
SXF
Regular 2,6

El personal muy maleducado, malas explicaciones respecto equipaje de mano

El vuelo salio una hora tarde, aunque llegamos solo con 10 min de retraso al destino

NAP
SPU
Excelente 8,6

Comfort

That my carry on luggage was not allowed

mié. 17 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
4h 40m
mié. 24 oct.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
4h 30m
121 €
Viaje: 8 días
3,2RegularVer opiniones
Valoración general: 3,2 Regular
Basado en 2 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
DUB
KEF
Regular 2,0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

EDI
KEF
Bueno 6,6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BCN
Regular 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

SFO
KEF
Regular 2,0

Didn't take the flight. Wasn't allowed to cancel.

mié. 24 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
11h 00m
mar. 30 oct.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
13h 00m
121 €
Viaje: 7 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
jue. 11 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
4h 30m
lun. 15 oct.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
4h 20m
139 €
Viaje: 5 días
7,4BuenoVer opiniones
Valoración general: 7,4 Bueno
Basado en 470 opiniones
Embarque
7,5
Comodidad
7,6
Personal
8,0
Actividades
7,0
Comida
6,8
LGW
OSL
Bueno 6,0

clean, modern plane

chaotic boarding, slow disembarking

BCN
LGW
Excelente 8,0

Puntualidad y embarque rápido.

Echamos a faltar algún detalle por las personas de a bordo. En un vuelo tan largo cabría un pequeño tentempié gratuíto, no todo de pago.

BCN
CPH
Excelente 8,0

It was a shot flight. Not much happening.

The flight was delayed.

MAD
TFN
Excelente 8,0

el personal muy simpatico

LGW
ARN
Excelente 10,0

Free WiFi in flight

jue. 25 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
4h 30m
mar. 30 oct.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
7h 30m
141 €
Viaje: 6 días
6,9BuenoVer opiniones
Valoración general: 6,9 Bueno
Basado en 3.042 opiniones
Embarque
7,0
Comodidad
7,0
Personal
7,5
Actividades
6,9
Comida
6,1
JFK
CDG
Bueno 6,6

Service onboard was excellent and prompt. When we ordered items they arrived very quickly.

Checkin needed to be better planned and managed. Line was much too long. Get more staff earlier to prevent the lines from getting too long.

ARN
ATH
Regular 2,6

Nothing

The flight was quick, wasn't delayed. But for anything one had to pay for. A sip of water, headsets or blankets.

JFK
AMS
Excelente 8,6

Friendly crew Comfortable clean planes

Departure delay JfK Luggage at Amsterdam took way too long

CDG
OAK
Excelente 9,6

We took longer leaving and flying so arrive 1.5 hours later than scheduled. Did not get out of passport control and baggage until 10:20 or 2 full hours after arrival

CDG
JFK
Aceptable 4,6

The staff was nice and friendly.

I did not receive any communication regarding the flight delay. I made it to the airport 2.5 hours before the flight to be safe and was told upon check-in that the flight was delayed for 3 hours, which then became 4 hours. I did not receive any communication from the airline. There were no explanations as to why our flight was delayed. Also, we were given 12 euro food voucher for each passenger. There was only one cafe in the area after security check and they did not accept the food voucher for actual food. They would only redeem our food vouchers for water, juice, sodas, desserts and, for some reason, only tuna sandwiches. A lot of passengers were visibly upset because the cafe only had one person on staff, the line was over an hour to order and then we were told it was not redeemable for sandwiches, salads, beer or wine. Also, the boarding process was chaotic and they did a poor job communicating which sections they were boarding and people started to form multiple lines. The in flight entertainment was pretty bad. Movies were very limited compare to other airlines. Overall, the whole experience was disastrous. I don't think I will be flying Norwegian again. I would rather pay a bit more for better service.

sáb. 27 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
11h 30m
dom. 4 nov.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
12h 05m
134 €
Viaje: 9 días
6,5BuenoVer opiniones
Valoración general: 6,5 Bueno
Basado en 5.836 opiniones
General
6,9
Embarque
6,6
Comodidad
6,6
Personal
7,5
Actividades
5,4
Comida
5,8
NAP
SPU
Excelente 8,6

Comfort

That my carry on luggage was not allowed

BCN
SXF
Regular 2,6

El personal muy maleducado, malas explicaciones respecto equipaje de mano

El vuelo salio una hora tarde, aunque llegamos solo con 10 min de retraso al destino

SXF
NAP
Excelente 8,0

En este viaje a diferencia del anterior los asientos tienen un diseño más delgado lo que me dió la sensación de mayor comodidad para el espacio de mis piernas

LIS
LTN
Bueno 7,6

everything

i think the whole airline companies are losing the idea of providing simple free tea or coffee.

BRS
PRG
Excelente 10,0

All good

n/A

jue. 25 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
13h 55m
mar. 30 oct.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
13h 00m
123 €
Viaje: 6 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
mié. 17 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
4h 40m
lun. 22 oct.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
3h 30m
127 €
Viaje: 6 días
3,2RegularVer opiniones
Valoración general: 3,2 Regular
Basado en 2 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
KEF
BOS
Bueno 6,6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

CDG
KEF
Regular 2,0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
LAX
Bueno 7,3

Que no cuenta con pantalla para ver películas en los asientos.

BCN
KEF
Aceptable 4,3

Seat did not recline

mar. 30 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
4h 50m
mié. 7 nov.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
7h 35m
142 €
Viaje: 9 días
7,4BuenoVer opiniones
Valoración general: 7,4 Bueno
Basado en 470 opiniones
Embarque
7,5
Comodidad
7,6
Personal
8,0
Actividades
7,0
Comida
6,8
LGW
AGP
Aceptable 4,3

Lo único que puedo comentar positivamente del vuelo es la conexión a internet. La comida no la pobre.

Los asientos son incomodisimos, como viajaba sola me colocaron en uno de los asientos centrales. A mi lado una persona con sobrepeso, y ni el, ni yo, podiamos movernos con un mínimo de libertad. El vuelo salió una hora tarde, pero fue causado por las inclemencias del tiempo, no culpo a la compañia.

FDF
JFK
Regular 3,6

Nothing in particular. I guess crew was polite

THEY MADE ME CHECK MY STROLLER! I had to roam the airport with a baby in my arms while struggling to drag the baby's food and my carryon around! They didn't return the stroller for customs or anything. This was so insensitive. Additionally, nothing was showing on the screens, they could have at least kept the screensavers or flight path displayed.

LGA
BFS
Excelente 8,6

Everything but the food.

The hot meal was awful! Even the stewardess wasn't sure what some of it was!

MAD
TFN
Excelente 8,0

el personal muy simpatico

BCN
CPH
Excelente 8,0

It was a shot flight. Not much happening.

The flight was delayed.

mié. 24 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
11h 00m
lun. 29 oct.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
13h 15m
124 €
Viaje: 6 días
Valoración general: 0,0 Malo
Basado en 0 opiniones
sáb. 27 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
11h 30m
mar. 6 nov.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
7h 30m
138 €
Viaje: 11 días
6,5BuenoVer opiniones
Valoración general: 6,5 Bueno
Basado en 5.836 opiniones
General
6,9
Embarque
6,6
Comodidad
6,6
Personal
7,5
Actividades
5,4
Comida
5,8
BCN
SXF
Regular 2,6

El personal muy maleducado, malas explicaciones respecto equipaje de mano

El vuelo salio una hora tarde, aunque llegamos solo con 10 min de retraso al destino

TXL
CDG
Regular 2,0

Everything.

SXF
NAP
Excelente 8,0

En este viaje a diferencia del anterior los asientos tienen un diseño más delgado lo que me dió la sensación de mayor comodidad para el espacio de mis piernas

LTN
VIE
Regular 3,3

Short flight time.

Two of us were booked on the same seat on a full flight. The staff never apologized or explained what was happening. Luckily, we both managed to get to Vienna due to some passengers missing their flight. Howeveer, abysmal service, no explanation and overall terrible experience.

NCE
CDG
Regular 2,0

NOTHING

Absolute worst experience in 15 years of frequent travel. EasyJet flight was cancelled from Paris to Nice incurring and additional 417 euro flight with Air France and 250 euro TAXI from Toulon to nice. Absolute absurdity as there were no other flights to Nice for 2 days. Easy jet then OVERBOOKED me from Nice to Paris. I had to fly Air France AGAIN, an additional 380 euro and I missed my connecting flight from Paris to jfk costing me an additional $800USD. How is this even allowed? WORST company to have ever existed, they must go out of business, contacting BBB and getting the word out on this disgusting company.

vie. 26 oct.
BCN
Barcelona-El Prat
KEF
Reykjavik Keflavik Intl
4h 35m
lun. 5 nov.
KEF
Reykjavik Keflavik Intl
BCN
Barcelona-El Prat
4h 20m
129 €
Viaje: 11 días
3,2RegularVer opiniones
Valoración general: 3,2 Regular
Basado en 2 opiniones
General
5,9
Embarque
6,2
Comodidad
5,6
Personal
6,9
Actividades
4,1
Comida
4,7
EDI
KEF
Bueno 6,6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BCN
Regular 2,0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

KEF
LAX
Bueno 7,3

Que no cuenta con pantalla para ver películas en los asientos.

ORD
KEF
Regular 2,0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

DUB
KEF
Regular 2,0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

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