Radisson BLU es. Hotel, Rome

Leaving the place.

We were extremely disappointed with our stay in this hotel. The Radisson brand should be ashamed of this hotel. We left this morning and upon checkout we were asked to pay for room service that we were offered complementary. We had a terrible experience from the day we arrived, there was a police conference on and it felt like we were in the way, the staff did not care or help us in anyway, ignored us on checking in, in fact we were a little early and knew we could not check in until 3pm and said we would have something to eat in the bar, we took the lift up and the bar and restaurant was "off limits" we were not allowed in. We went back down and basically were ignored so we went into the city. We tried the next evening again the bar again and one member of staff caused us real embarrassment calling us back as we walked in, it was a public bar and they shouted at us "where are you going ? No no" All we wanted was to relax after a long flight, but no the public bar was not available to us peasants. One member of staff apologised to us later and said that a room service we had ordered of 2 x beers, 2 x water because we could not go to the bar, was complementary and also he offered a bottle of prosecco free but, on checking out we actually had to pay for it all plus a city charge that we also had already paid, we said it to the lady at reception on checking out and she had no record of it. Overall, this hotel is not up to a standard Radisson and to be honest, ruined our trip to Rome. Its location is terrible with graffiti and slum like area, the room style is ridiculous, with the shower in the middle, and it was noisy, very noisy. The bar was "off limits" the first 2 nights because they had more important guests with the police, the 3rd night we went to the bar and it was dead, no atmosphere and over priced food, we could not eat there.