Worst customer experience and inedible food
Nothing really. Location suited our purpose. But that’s it
Rude front desk with no attempt to make guests feel welcome. Ridiculous service failure to accommodate handicapped guest, despite having agreed in writing to have the room available. Terrible planning and even worst remedy management. Every opportunity to fix the situation was missed or made worse even by the next manager the next day. Food was seriously some of the worst hotel food Ive tasted.
Make me happy with enjoy with my family.
wonderful view outside and nice place too.one thing I need to say with the people very nice.because.last night .after parking car in the floor.I forget to lost the car key somewhere.in the next morning somebody take it and bring back to the front desk for me.thank you very much.
Update the rooms first
The restaurant at the hotel was absolutely delicious and the parking situation was convenient. Ambiance was very inviting. Great lobby space.
The room is severely outdated, terrible carpet and crayon marking on the walls from previous guests.
Staff went the extra mile
I took my wife on a business trip to California as part of her birthday celebration. When the hotel heard this they organised a plate of gateaux in the morning and a bottle of wine for the evening The courtesy shuttle to the airport (hourly) makes getting to and from the airport simple and also allow you travel to Central SF using the BART rail link from the airport The hotel shop has a good range of snack / breakfast goods as an alternative to the restaurant
Buffet breakfast expensive (but we are in California)
The Pullman is the former Sofitel hotel and other than change the signage they did little else. The hotel is ready for some paint and upgrading. The location is excellent . the staff is friendly and accommodating..
comfortable and clean rooms.
I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
Superb Value for the Money
The hotel amenities are more like a luxury hotel than other hotels you stay at when traveling for business. The bed comfortable was really comfortable!
The hotel only has one restaurant, which is a bit overpriced for the food you get, but the staff was really nice. You will need to drive or take a taxi/uber to find other restaurants nearby. The hotel is surrounded by business parks.
El personal era increíblemente servicial y amable
Que no nos pudiéramos quedar más
Christmas in California
The view from our sixth floor room was beautiful. There were birders in our room and birds could be seen in the trees close by as well as the beautiful lake. We loved seeing the sunrise and the mountains. Just walking around the grounds was a pleasant experience. Thank you for a lovely stay from Southerners who spent Christmas in your lovely surroundings.
Nice but rooms need updated.
I like sofitel brand and the amenities
The rooms are in dire need of remidel. Bathroom had molding joints and wallpaper coming off the wall.
Very very very bad experience
This hotel cancelled my reservation without explanation during the last week prior to my stay which caused the booking.com to commit fraud against me by making another reservation at a different hotel without my permission and instructed to not do that but did it anyway causing loss of funds which the other hotel refused to refund due to their booking policy which was completely contrary to to printed policy I had received from booking.com from the first and only reservation made by me. It's a scheme to make money from you regardless of what you do with a reservation. Do your homework on these online booking sites folks. It pays to stay away!
One of the nicest hotels I have stayed at in the area. Very clean and great customer service.
Héctor era muy servicial y amable, hizo todo lo posible para darnos información. No podía hacer lo suficiente por nosotros.!!! Gracias
Estupendo por el precio.
Este es un hotel muy agradable, con un montón de comodidades.
En general, el personal de recepción era frío e impersonal.
La atención personalizada y el servicio fue excepcional.
Bienvenido al Pullman San Francisco Bay Hotel, un destino de excepción para huéspedes en viaje de negocios o placer. Este establecimiento, ubicado a orillas de una tranquila laguna, le sorprenderá por el excepcional ambiente que domina todos y cada uno de sus rincones, desde el vestíbulo al restaurante galardonado Bay 223 o las habitaciones y suites. Ya sea por negocios o por placer, aquí podrá disfrutar de un impecable servicio y confortables instalaciones que harán de su estancia un rotundo éxito.
Basado en 6.611 opiniones
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