30 min to check-in with only 1 staff. Others probably waited 50min
Run down rooms, insects and rodents, poor air conditioning, checkin was terrible.
One night was one too many
The only thing going for this hotel is the location. It’s adross the street from Penn Station and the ideal mid-town spot to reach just about anywhere you’d want to go.
It took 45 minutes to check in at 11:00pm. I paid extra for a Penn5000 room. It was a dingy, dirty room; sheets were threadbare with a thin blanket. I called for another, 1 1/2 hours later I didn’t receive it. Staff is apathetic and uninterested in good service. Customer service is not a priority here even after I complained. Spend the extra money and go somewhere else!
Worst hotel ever.
This is the worst hotel I have ever stayed in. Very old, no maintenance, dirty, just overal horrible. Moldy and musty smell in the room. I heard of people seeing rates in there rooms. One of our guests got a rash of ticks or something we are still trying to determine what it is.
It took us over an hour and a half to check in. The staff could care less. Only two people at the front desk. Don’t even think about staying here. This hotel shouldn’t even be given one star. It should be not rated, it is so bad. I had to pay extra for a facility fee that was never mentioned. If I didn’t pay, they would not give me my room.
Needs major improvements. Facilities fee scam.
The humbling kindness of overworked, understaffed folks behind the desk who had to deal with countless angry customers who were unhappy with the extreme wait time in line or had come down to complain about the condition of their room.
70 minute wait in line to check in, did not arrive to room until 1:00am after a very long day of travel. Room smelled moldy and musty, air quality was a major concern and window could not be opened. Aesthetics looked run down and degraded in a way that regardless of how well it may have been cleaned it looked dirty and questionable. Upon checkout the next morning, after only having spent 5.5 hours sleeping in the hotel the front desk tried to charge us an additional $34 "facilities" fee that had not been mentioned anywhere to the best of our recollection. We pushed back and said that we had not had time to use any "facilities" because of the extremely long wait in line the night before and the person at the front desk kindly dropped it.
I was the worst experience ever.
The rooms were dirty, the service was terrible. I booked 3 days but it was so bad that I just stay one night, even though I lost my money I could not stay another night. Never stay there
Rude staffs , dirt room , broken bathroom top
Stayed in line more than 2 hrs for checking in & on a top bossy styled rude staffs, so much tired to deal with them , manager wasn’t on her/ his desk to talk , dirty room , broken bathroom , why do we pay for what ???
Las alfombras están sucias, las colas del heck son increíblemente largas
Necesita más reformas y limpieza
It was very small, dirty and there was too many extra fees attached to the already high price.
No mucho... cerca de la estación Penn y del Madison Square Garden.
Great location, very poor service and overall condition
The location is awesome, obviously. Right across Penn Station and in the heart of Manhattan.
The service was extremely poor. I waited for over an hour in line with about 50 other people just to check in. there was only one person working at the reception. The hotel is in poor condition, the rooms are sub-standard, and the hallways are in some cases littered with trash. It is not unsafe, but clearly not worth the price.
charged us $70 to store 5 pieces of luggage since we could not do early check in. long wait to check in
Al menos yo no vimos cucarachas.
Mucha cola para registrarse
Nos dieron un reembolso completo
Nunca nos registramos. La cola para el personal de la recepción era literalmente de 3-4 horas de larga.
La ubicación es increíble! Si piensas ir sólo para dormir, solo para dormir, entonces este es perfecto.
Antiguo Sucio Huele mal Sucio
Gran ubicación, pero la habitación incómoda
La habitación era muy acogedora y los controles de temperatura no funcionaban
La ubicación es fantástica. El precio estaba bien.
Las habitaciones estaban sucias, el personal gruñón, ruidoso y lleno de
Estate lejos de este hotel.
Tuve que esperar más de una hora para registrarme
No vale la pena el precio con descuento
Las puertas cerradas
Tardamos más de una hora en hacer el check-in y el check-out?!?!? Las habitaciones estaban asquerosas.
Fue, con diferencia, el peor hotel en el que he estado. Las habitaciones son de los años 80. Sucio y olor a cigarrillos. El personal es antipático, poco dispuestos a responder a las preguntas más sencillas. El servicio de aparcacoches es una broma. Tardamos 1,5 horas para obtener nuestro vehículo cuando nos marchamos.
Mal hotel en una buena ubicación.
Si decides alojarte en Hotel Pennsylvania, disfrutarás de una magnífica ubicación en pleno centro de Nueva York, a solo diez minutos a pie de Macy's y Edificio Empire State. Tendrás centro de negocios abierto las 24 horas, check-in exprés y check-out exprés a tu disposición.
Basado en 47.465 opiniones
Las políticas pueden variar según el tipo de habitación y proveedor.
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