Novotel London Tower Bridge

Good location really close to the tube and Tower of London. Staff are nice and relaxed but that's was probably the cause of the issues we had unfortunately.

We booked a room with a double bed and sofa bed for 2 adults 2 children (13yrs old) on NYE and had a few issues: There was no sofa bed in the room, they didn't set anything up. So there was just one double bed. We had to call and request someone to check the room at 1am (once we came back to the hotel) to get it fixed. They set up two single beds joined to make a double but left them with no blankets or pillows. We had to then request they set up the beds with basic bedding. No compensation offered at all for the inconvenience caused. And a few other more minor things: loud air conditioning and heating so we had to turn it off to be able to sleep, all basic amenities were only for two and this wasn't corrected at all despite them knowing that the room wasn't set up for 4, chair in the room had a large white stain on it so can't say it was a spotless room, there was no remote in the room had to call and request, the bathroom wall is semi-opaque most things can be seen if you have the bathroom light on as you shower (as a family of four we didn't feel comfortable showering infront of each other).