4u Lisbon IV Guesthouse

The staff in reception. The room is very nice and the kitchen too.

On the day of check-out we were 'encouraged'to leave early by the person in charge that day. It was new years day and we took our time. If the establishment wants people to check out earlier then change the checking out times and advertise them. I wouldn't go back here because of this.

The first shuttle driver and the person at the reception in the Guest House were very friendly, efficient and professional. The room was conveniently located and clean.

Unfortunately the shuttle that was arranged for an early morning flight was approximately 20 minutes late. We attempted to contact the guesthouse staff via What's App but there was no reply. Just as we were going to get a taxi, the shuttle driver arrived and, after we entered the car it was very apparent that the driver was impaired. His speech was slurred, he drove very erratically and unsafely and we were fearful for our safety. He had difficulty finding the airport and when we approached, was unable to follow the signs to the departure area and we ended up in the arrival area instead. Desperate to get out of the vehicle we told him to park there so we could exit the car. We notified the guesthouse staff via What's App that the driver was impaired and not safe to drive- but we have not received a reply. Although the guest house is convenient, very well priced, and the shuttle service is helpful, we will DEFINITELY NOT stay there again because of this poor experience.