Very Thin Walls
The room was larger than most and somewhat updated. It appeared to be clean.
There was no WiFi in our room. When we inquired, staff told us that there had been a storm recently and they were working on it. Taking trips to the lobby for WiFi got a little old. We were kept awake at night by a man belching loudly many times an hour all through the night. It was disgusting and we heard everything.
Hotel en buenas condiciones.
Recepcionista grosero cuando llamé.
Nice lobby, great location right off of high way.
Mold on ceiling in restroom. We were locked out of our room, went to the front desk to get new key cards, the new key cards didn't work either. Went back to the desk, and the gentleman walked up with us to the room to try and let us in. He couldn't get in either. When he called the handyman, the handyman had said that he knew exactly what room we were referring to. This had clearly been an issue. Room should not have been rented out. We had to switch rooms in the middle of the night. We were promised a free breakfast and reimbursement for our room. Neither one happened. Will not return.
The staff is very friendly and professional and the beds are very comfortable. This hotel is my first choice when I have business at the Kentucky Horse Park.
5 year anniversary
It was cool to have an indoor and outdoor pool. The room was clean. Free bottle of water when we go into the room. Pretty cool that they had the shampoo conditioner and the body wash built up into a dispensers inside the shower. The staff was very friendly. Pretty cool that they played music when we came and left.
The bed was very uncomfortable. Hard as a rock. The pool really need to have some repair done to it. Looks like it was cheaply done some repairs done with putty. The pool also had sharp pieces of something around the bottom of the pool. The music in the pool area was cutting in and out. Not enough towels in the pool area. The pillows could have been a little bit thicker.
This place was unacceptable for the price. The floor was empty waiting construction. There were no security lights in back parking lot. Had to park in fro t and walk entire property to get to the room. Never received the wake up call requested which describes the stay perfectly. There was an embassy suites property across the street for the same rate. Wasn't aware it was so close. Stayed there before which was great. Probably so t ever book a room this way again. Was very upset. There wasn't even anyone there worth complaining to about it. Should get a full refund. Terrible!
Dated, trash in trash can, mirror not clean, hand prints on restroom door, carpets stained in the room. I would not stay there again even with the cheap price.
Disfruta de un hospedaje sensato y libre de preocupaciones en nuestro hotel en el corazón de la región de Bluegrass, cerca del aeropuerto y de la Universidad de Kentucky.
Basado en 743 opiniones
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