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I feel that this property took advantage of us in a couple of ways. 1. I booked two rooms and requested adjoining rooms. Instead I was given two handicapped rooms on different floors.. The clerk refused to provide us with any other accommodation. The rooms for 4 nights each were booked at the end of April, 2016 for our stay July 12 to 17, 2016. I feel that because we booked through ***** we were given the worst rooms available when we arrived, even though we booked more than 21\2 months before our stay.Clearly this hotel baited us and at no time mentioned that handicapped rooms were what we would receive for our money. The receptionist\clerk was indifferent to our protests Had I known this I would have booked at a more reputable hotel. The Ramada Encore misled us by failing to disclose the type of room that we would receive and saved both handicapped rooms on different floors, when adjoining rooms were requested. 2. The rooms were clearly advertised as having " air conditioning" which they did not. The hotel clerk advised that they " don't have that any longer" and offered a fan instead. This was unacceptable as our booking clearly indicated that each room had air conditioning. Windows had to be kept open for ventilation, however the outside noise continued outside til well past 4am some nights. This was a case of false advertising, and again was a way of baiting us for a substandard room. Once again I feel that a ***** client was taken advantage of . I would not stay here again and would not recommend it.
Si decides alojarte en Ramada Encore Leicester, disfrutarás de una céntrica ubicación en Leicester, a pocos pasos de Curve Theatre y a 10 minutos a pie de Highcross Shopping Centre. Tendrás una sala de ordenadores, periódicos gratuitos en el vestíbulo y servicio de tintorería a tu disposición. ¿Estás organizando un evento en Leicester? En este hotel tienes a tu disposición 20 metros cuadrados de espacio con zona para conferencias y salas de reuniones. Hay un aparcamiento sin asistencia (de pago) disponible.
Basado en 1.442 opiniones
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