Ventajas: We absolutely enjoyed our long holiday weekend stay at Sonesta ES Suites Cleveland Airport! The apartment-style accommodations made it possible to lounge and get comfortable (and not feel the dreaded "cooped up feeling" of being in a hotel room!
We were able to cook several meals in the well-equipped kitchen, relax on the sofa, and stream our Netflix on the TV. The staff was exceedingly friendly and went above and beyond to make the most out of our stay.
The hotel was in great proximity to wonderful restaurants and it was a quick drive from the airport, downtown Cleveland, and the mall.
And the price! WOW! It was by far the most affordable of all the hotels we looked into - by at least $50-100 a night.
We enjoyed our stay so much that we plan to seek out Sonesta hotels in all cities we travel to!!
Desventajas: We stayed in the "West Wing," which was lovely; however, it did not have an ice machine. The rooms have freezers, but you must make your own ice. Fortunately, guest services gave us plenty of ice to last us the long holiday weekend!
Ventajas: clean, warm, friendly staff, inviting
Ventajas: Me and my husband are a young married couple and we spent our 4th anniversary in Ohio at this hotel. Our stay was a great experience it was like a nice studio apartment with a fireplace and private entrance. Variety of free breakfast food was also included. Staff was also very nice. This will be our first choice of hotel stay when we visit again!!!
Ventajas: Limpio, cálido, personal amable, acogedor
Ventajas: great breakfast!! the location was great for me while my son visited BW. booked online and my reservation was ready, no problems. had a few cookies and was offered a bottle of water while checking in.
Ventajas: Great, friendly staff.
Great breakfast options. Hot and cold items.
Very clean facilities with plenty of space.
Ventajas: Booked online and received a booking confirmation, upon arrival was informed by the manager of a glitch. He did a very good job of helping get us to an alternate property.
Desventajas: What happened between booking, confirmation and arrival? This was very frustrating as we were coming for out of town.
Ventajas: This was one of the friendliest places we've stayed. Everyone, from the front desk to the service staff, was welcoming and cared about our stay. Within minutes of checking into our room, the front desk called to ascertain if all was well with our room. The room was excellent and the bed was very comfortable. The next morning, as we were headed to breakfast, the service staff asked about our room and if it met our expectations. The breakfast area had plenty of seating and a separate space for the food. It was easy to navigate around, although there were a fairly large number of people in attendance, and it didn't make you feel like the area was an afterthought that was just stuck on with a couple of boxes of cereal and lukewarm coffee. Breakfast included fresh, hot eggs, choice of meat, fresh fruit, bread choices, and wonderful coffee. We usually stay at the Express place, but my experience here may definitely change our preference. This is a great place to stay and I highly recommend it!
Ventajas: They were very busy, but handled check-in well. Room was well appointed, clean and nice.
Ventajas: Close to the airport
Pillows were excellent
Downstairs meeting rooms were nice (though I wasn't there for a meeting)
Desventajas: Couldn't find my reservation and had to wait 20 minutes for a manager to come down to work on some computer issues.
My card was charged twice for the stay
The photos for the hotel do not match the actual condition of the hotel. It appears that nothing has been upgraded/refreshed in > 10 years. Pealing wallpaper, missing baseboard molding, musty smells were prevalent in the hallways and in my room.
My room had drywall next to the air conditioning unit and the door to the hallway squeaked like it was 200 years old,
The room was not cleaned during my two night stay
For the money this is the worst hotel I have ever stayed at hands down, and I am a frequent business and leisure traveler
Ventajas: Front desk staff was wonderful! Made us feel welcome and important!
Desventajas: Shuttle driver to airport was not friendly - not even a good morning! Offered no info or offers of info on how to get to gates - which at an airport under construction would have been helpful!
Ventajas: Estaban muy ocupados, pero supieron gestionar bien el check-in. La habitación estaba bien equipada, limpia y bonita.
Ventajas: It was a room with beds. Staff was nice.
Desventajas: This is the kind of place that you worry if you locked your car or not. I doubt they enforce their non smoking policy. Bathroom was smaller than an outhouse. I was relieved to leave.
Ventajas: Spacious room bed frig microwave
Ventajas: Great service by front desk person Alyssa. She was the best part of the stay.
Desventajas: First floor rooms hve very thin walls. Was able to hear every word of a conversation people were having outside. Air unit in room was VERY loud. Made sleeping difficult
Ventajas: I enjoyed everything about my stay!
Desventajas: The bathroom being too small was the only thing I wish I could change!
Ventajas: Instant access to car, convenient location.
Desventajas: It was expensive and breakfast is not included!
Ventajas: I thought it was a very good hotel. I didn't have any issues and bed was comfortable and all was clean, I will stay here again if I need to.
Desventajas: The room smelled so awful like smoke that I had a migraine the whole time. You truly will get what you pay for here and we will never be back. Everything is old and shotty, and the walls are paper thin, you hear it all!
Ventajas: Lots of restaurants and shopping in the area. The hotel itself is fine. Big rooms but not much in them.
Desventajas: Didn't get my Redipoints because I booked through this site. Silly policy.
Ventajas: it was more comfortable than I thought it would be. All in all, I would have stayed again and will in the future, not bad but definitely not a higher end place...but good over all...don't expect the world here.
Desventajas: most of the items were outdated, low qaulity and barely useable...all looked rather in need of repair but it is the Red Roof so expect less and be happy!
Ventajas: Nice location. Close to freeway. Big room. No breakfast though except for coffee.
Ventajas: Habitación amplia cama nevera microondas
Ventajas: Era más cómodo de lo que pensé que iba a ser. En general, me hubiera alojado aquí y en el futuro, no está mal, pero no cabe duda de que no es un lugar de categoría... pero bueno en general ... no esperes demasiado.
Desventajas: La mayoría de los artículos eran anticuados, de baja calidad, y apenas utilizables ... todo parecía bastante en necesidad de reparación pero es el Red Roof así que esperar menos y ser feliz!
Desventajas: Toilet seat had cig/ burns in seat, Counter dirty not clean
end table food stuck on it not clean, Non smoking room smelled like smoke! bathroom counter looked like it was cleaned with dirty rag bed smelled DIRTY wall paper falling off wall in bathroom
carpet stained and dirty this place needs an over haul security you can walk right in the front door and and have assess whole place no one at front counter
Ventajas: A place to sleep . got to sleep until noon. I felt safe. People didn't bother me.
Desventajas: No tissues. WiFi isn't free. No shampoo or conditioner ( I brought my own just trying to help others)
Ventajas: I originally liked the price I was quoted only to find out later on my credit card bill I was over charged. I should have taken more time to look over but with the scene going on with the police I just wanted to get out.
It gives a wacky story to tell about taking a child to college.
Desventajas: It should have been a sign to leave when we saw the trail of blood that led to the room before ours but we stayed after a long drive to Cleveland. The room smelled like smoke in a supposedly non-smoking room and felt dirty.
Not once were the sheets changed in the 3 days there nor was the trash emptied. I had to ask for clean towels but the used ones were not picked up. The tub was clogged so when you showered the water filled to ankles. From walking in the room only barefoot the bottom of our feet were so dirty. Police sirens heard throughout the night. When we checked out around 3 AM 3 police cars were in the parking lot apprehending a man who was screaming near the front desk. I have never written any review but this stay was so unbelievable I had to.
Desventajas: We arrived around 2AM after driving from Sandusky (we're originally from IL) and went to check in, the desk clerk (best description since it was actually the head of house keeping and she was just "coverin' someone shift") gave us our key to our room, we went to get settled and the room wasn't cleaned AT ALL, no sheets on the bed, etc. So I went back to the lobby (if that's what you want to call it) and requested a different room, this time non-smoking, as the last room was also a smoking room even though we requested non-smoking. She said "awh, I don't even know was goin' on cause you ain't the first person to tell me they room ain't clean, but we ain't got no more rooms." So I ask if maybe there was a sister motel and she said they aren't affiliated with any other motels but when they "full up" they send people down the road to another place (other motel name not included). So I try to get a refund and since my mom was the one who treated us by paying on her card (mind you, she's still in IL) and we booked online she said she, couldn't give a cash refund and she had to call booking.com to run it. She also needed the credit card number and demanded that I call and get it (again, 2AM in Ohio and 1AM in IL) I tried to call and obviously my mother was sleeping so she didn't answer (in the meantime this lady is flipping through channels on the television, acting QUITE impatient), she gave up on the refund and gave us someone else's nonsmoking room. We go to that one and it's also fairly dirty (gross hairy tub, gross hairy sheets, bedding in general not washed and the room smelled like urine). We gave up and just put our own sheets etc. on the bed and went to sleep. Between 1030 and 11AM, house keeping is rapidly POUNDING on our door, 3x in less than 30 seconds before announcing that she was coming in. My fiancé quickly got up and she asked if "we was leaving" he replied no and shut the door, 10 minutes later I step outside to the car and she's still outside the room and now asked me "ya'll leavin' yet?" We checked out 20 minutes later unable to even get a receipt apparently once again the reasoning was because we booked online. Long story longer, avoid at all costs if you want to feel clean when you stay at a hotel.
Ventajas: The wifi and tv workedso that was a plus
Desventajas: The carpets were dirty the chain in the corner was stained. The extra towels in the bathroom were dirty the throw blanket had cigarette burns all over it. It was just down right dirty
Desventajas: You get what you pay for.
Ventajas: Service was amazing
Room was very clean
Desk personnel friendly, professional, and helpful
Amenities were plentiful
Desventajas: Carpeting was worn
Ventajas: The rooms were Clean and Maid service was Good
Desventajas: 1) Internet was slowest and dropped you off every 5 minutes.
worst on a hotel in last 3 years
2) TV channels and remote poor and no premium channels .
3) Noisy from water running in surrounding rooms.
Ventajas: The price was very convenient on a tight budget.
Desventajas: The room was suppose to be smoke free and yet it reeked of smoke. The sink faucet only provided VERY hot water regardless of where the handle was placed and the bathtub handle was so wiggly that it was hard to turn on/off or even adjust the water.
Ventajas: Room was clean along with the bathroom, we had enough towels and toiletries available. On an extended road trip so only stayed one night, it was well worth the price about 80$. Slept well, no external noise, a/c worked well, furniture in decent shape. Breakfast was included and had a good variety. Was not able to check out the pool but it looked clean from the gate. Would recommend this motel to others.
Desventajas: Unfortunately, the pool doesn't open early but that was the only issue with the stay. Not a big deal. It does stay open later until 11pm I believe.
Ventajas: Our room had an extra towel, an extra pillow on each bed, and an ironing board and iron. But what really impressed me was the refrigerator and microwave which is great for an extended stay. Comfortable and clean and friendly staff, I would definitely stay there again.
Desventajas: Obtienes lo que pagas.
Ventajas: El servicio era increíble
La habitación estaba muy limpia
Personal de recepción amable, profesional y servicial
Las comodidades eran abundantes
Desventajas: Moqueta estaba gastada
Ventajas: Las habitaciones estaban limpias y el servicio de limpieza era bueno
Desventajas: 1) Internet era muy lento y se caía cada 5 minutos.
El peor en un hotel en los últimos 3 años
2) canales de televisión y mando a distancia pobres y sin canales premium.
3) Ruido de agua en las habitaciones de al lado.
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