Ventajas: For some reason there was some confusion in the size of the car rental and Ace Rental corrected the problem the following day ☀️IDesventajas: It took contacting the company in the US and the took no respondaility for the problems.
Ventajas: It sucked
Didn't get the car I bookedVentajas: The convenience of picking up the car at the airport was great. Desventajas: Booked a premium 7 seater SUV and received a regular 5 seater. I was told that they don't offer any premium SUVs and was asked to pay more for a 7 seat minivan.
Ventajas: That it was right at airportDesventajas: We were at Avis counter for 1 1/2 hrs trying to just get our car
And I had a reservation
This is unacceptable
Ventajas: Es aspirada
Budget handed us off to Dollar RentalDesventajas: Budget didn’t have any cars on arrival, told us to go to Dollar. Terrible car, dents/scratches Every panel, missing trim, fogged headlights, had tire issue was told now MY responsibility (not one was above 15psi), bad wipers made it harder to see.
Budget Rental company name should be changed to rent a wreckDesventajas: The mini van that was sourced through Kayak and Budget as issued to me with no other choice available was a very beat up and dented all the way around the vehicle, tires bald and rims dented. I had to add air to 2 of the tire 3 times during my weekly rental. The brakes had half their stopping power creating very concerning situations. The air condition never brought the interior of the vehicle below 75 degrees. I complained to the Budget rental location at the time of pick up and they claimed that the damage happened recently. I asked them how can they explain the rust in the dents if it happened recently? I was charged $830. from Kayak and Budget for a vehicle that was dangerous to my family. They vehicle had no right being rented in their fleet. The Kayak website showed a nice white mini van. Kayak and Budget did the ultimate Bait and Switch and ripped me off at the same time! I'm writing a letter to Trip advisor and also to the Antigua Board of Tourism about Kayaks and Budgets deceptive vehicle marketing. Should you require any additional information please feel free to call me (267) 738-7074 or Jamesrbell123@aol.com. Thanks Jim Bell
Ventajas: Nice peoples.
Junkiest rental I've ever hadVentajas: The A/C worked good.Desventajas: Car was ancient with over 47,000 miles. Wheels were a mismatched and mis-sized set of balding tires. Brakes squeaked. Radio didn't work. Didn't have a jack until I noticed and asked for one. When I didn't use the car for a day, the battery light came on (but at least still started). And this was the better car I got when I returned the first car they gave me because the speedometer didn't work and the engine light was on.
Never AgainDesventajas: We got to Antigua and we're told that we could only get the car we booked for more money because they have overbooked. They made a mistake and then they wanted us to pay more money for what we booked. It took us over 2 hours to figure out a different car and to pay a couple hundred more for it.
We will never go with budget again.
Island adventureVentajas: Easy going, Friendly staff- easy airport drop off. Good island vehicle, no problems of any kind. Renting a car in Antigua is a different experience than renting in the USA. Just slow down and roll with it on 'Island Time'. I recommend taking the full insurance. Cost an additional $20. usd per day but you don't want to be dealing with vehicle damage in the Islands. Desventajas: Tires a bit worn but not bad for island vehicle. The car was fine, it's the roads that are in tough shape.
Ventajas: Great friendly folks to work with at agency. No problems with car, even with their poor roads that take a toll on the cars. Very pleased.
Ventajas: Los pueblos bonitos.
Piece of JunkVentajas: Car was filthy, bad breaks ans suspension. Our hotel concierge had them bring us a new car which was better but that says very little. I would recommned having your resort book a car for you- they seem to get better cars.
Misleading advertisement missing information about additional expencesVentajas: Nothing , complete lie from both kayak and thrifty car rental Desventajas: The car that was booked for us turned out a two door suv with no trunk and barely 4 seats ( the last two foldable) we were five and the booking was for SUV 5 people 5 pieces of luggage . Not sure who is lying kayak or thrifty !!
There were also a mandatory license plate fee , temporary drivers license fee , and mandatory insurance 4$/day that we’re not noted in the booking arrangement .
The “upgraded” car for higher rate of course was ridiculously small and in a rough shape . They tried to make me pay for stains that was like that when we got the car.
That is my second horrible experience with thrifty car rental and definitely the very last one. However I believe kayak has some fault here too for miscommunication and false advertisement so I will refrain using this site for future as well.
Car rented was not same category as car bookedDesventajas: I booked through your platform a SUV 4 door, 5 pax, 4 bags. I got the smallest existing 4WD (Suzuki Jimny) 3 pax , 2 bags. I had booked this one a bit more expensive than others offering for the size . very dissapointing . It does not seem to be Thrifty's fault, but Kayak's.
small, warn and prefectVentajas: 3dr Rav4,Car was rugged and prefect for the narrow, pot hole filled roads of the island. The rental office is in a small building just south of the terminal, don't expect much. Except expect nice people that will get you going and loaded up for your island adventure.