Ventajas: Friendly staff, easy processDesventajas: Hard to locate, was in a hotel but wasn't listed on the reservation.
Ventajas: Was her name Monique? At the Tahoe branch, she was professional and also very personable, with clear communication upon picking up my car. She made it a great experience.
Friendly Ventajas: The car was in nice condition. Desventajas: Service was good. Staff was friendly and efficient.
Ventajas: The lady working at the desk was very efficient and fast. She was also apologetic about the lack of car availability.Desventajas: 1) There were zero cars available when I arrived at the time of my reservation. I had to wait over an hour for a car to show up.
2) It was quite difficult to find the rental store's location, as there were no signs anywhere.
3) The cost seemed excessive ($130 for a 4-hour drive to the Bay area).
No carDesventajas: Wasted our time going to pick up a reservation that was made an hour earlier. Customer service representative made no effort to fix the situation and was visibly annoyed and walked away as I was asking her if she knows of other options because I took a cab to get there assuming that I had a car because of the confirmed reservation.
Awesome serviceVentajas: Monique was very understanding and very helpful!
AmableVentajas: El coche estaba en buen estado.Desventajas: El servicio era bueno. El personal era amable y eficiente.
Servicio impresionanteVentajas: Monique fue muy comprensivo y muy servicial!