Dangerous carDesventajas: Tires had no air,15 PSI in one,after pumping tires ,car pulled hard to one side and vibrated violently at 90 kmh,no horn,wiper blades broken,and it rained.
Very dangerous state of vehicle
Check in was very rude,bad artitude
Check the car overall before leaving the pickup zoneVentajas: Like the different models that they offered Desventajas: That when I picked up the car, it had a lot of imprerfections. If I haven't told the Rep, I would have taken the car like that and would have been responsible for those imperfections (dents).
No problemas Ventajas: Friendly service and nice car
Ventajas: The price and the carDesventajas: Pick up and drop off to slow
Low stressVentajas: Very easy process. I expected it too be more difficult. All the employees were very pofesional.
Sin problemasVentajas: Servicio amable y buen coche
Ventajas: El precio y el cocheDesventajas: Recogida y regreso a lento
Sin estrésVentajas: El proceso es muy fácil. También se esperaba que lo más difícil. Todos los empleados eran muy pofesional.
Not the correct priceVentajas: The car we got in the end was clean and drove just fine, and they gave us a little discount due to other car not available.Desventajas: We did not get the car we ordered (would have to wait 2, 3 hours), so we took a car from the economy class, which was priced more expensive then the car we ordered (small SUV, automatic). And after checking the price of the car we ordered, the price was dubbel the Kayak price.
Desventajas: I have picked up the car at Santiago Aeroporto (SCL). According to the recommendation of Kajak, the insurance was booked with Allianz. For unclear reasons, the insurance was not accepted by Avis and demanded $ 4,500 deposit on the credit card.
The car itself was pretty damaged, alternative was not given. Obviously the SUV has survived an accident. Overall, Avis tried and has fulfilled the usual rip-off on rental car stations. Last but not least: Any reaction to my complaints have not reached my email account.
Did not rent the car in the endDesventajas: The pickup time was wrong and when I tried to update the time, the price went up
Avis Employees Step Up to the PlateVentajas: For some reason, the Avis computer insisted that we owed much more money than our reservation stated, and employees at both the pick-up and drop-off struggled to bring it into conformity with the reservation, spending well over an hour to do so. Finally, one of the managers found a workaround. We still paid slightly more than the reservation promised and it was frustrating to wait around, but the patient service of the Avis staff was remarkable and turned it into a satisfactory experience. Note that this required some calm prodding by me. The SUV we rented proved to be an excellent vehicle.Desventajas: Avis tried to charge much more than our emailed reservation stated.
The inside of the vehicle's windshield had apparently been smeared with a dirty rag--easily fixed.
Turmoil in the middle of rentalVentajas: I'm not sure how much it cost me in telephone roaming charges. I have to see on my phone bill when it arrives, But I was called twice during the rental to first, provide my credit card a second time and second, on the fourth day of the rental, I was asked to trade out that vehicle for another one. This isn't easy in the US and in Chile, when I don't have telephone connections and the language, it makes it very complicated. I still am mystified why my vacation stopped and had to focus on Avis emergencies.
ChileVentajas: Everything except the SatnavDesventajas: The Garmin Satnav. Didn't recognise some of the towns in Chile. Google maps was better
Desventajas: Avis didn't respect out reservation. We had no car.
Didn't have car we reserved and were not prepared Desventajas: They didn't have the car we reserved and were not very helpful.
Pretty good would rent again Ventajas: Truck fit our group of 4 and all our ski gear In the back that was good. We felt safe in it driving over the mountains. In the end they said I was charges same as my contract when I booked so no extra fees and I appreciated that. Desventajas: Pick up was a little confusing the desk was easy to find but once we got paperwork had to look for the cars and someone to help. Car wasn't ready it needed to be washed and would be another 20 min. We said skip the wash it still took about 10 min. Returning same thing we weren't sure where to leave the car no one came up to us for awhile but when someone finally did they were very helpful and actually took us to refuel the car so we wouldn't be charged for not doing it before hand.
Great PeopleVentajas: The guy that helps us with the rental was very helpful and patient.
Desventajas: The employ gave my a bill overestimated of 100$ and corrected on the invoice by hand writing after I noticed it. After al,l he apologized for his mistakes, what is even more lame. He definitely intended to rip me off.
Ventajas: You charged me a $4,000 deposit and my plane tickets were thus denied. And i was left stranded in south america and forced to by new plane tickets at the airport. It was awful!
Simple, fast, economyVentajas: Simple, make the reserve by internet. Low price. Excellente car.Desventajas: The dependent on counter must be friendly and smile. if yoy dont like this job, leave it.
Deceptive business practicesVentajas: Car itself drove fine, although one side had major body damage that had not been fixed. Desventajas: The total cost was nearly 40% more than the quoted price. Although the booking indicated that the final cost included various fees and taxes, they took that cost as the base and added additional taxes/fees. They had two versions of the rental contract, one showing the lower online price, and another for the actual cost. They would not honor the online price.
terrible customer serviceDesventajas: Car ordered was not available. Told Kia would be swapped for the ordered mustang. No upgrade or discount offered. When agent was instructed to provide mustang or refund, agent refused to serve and provide service. Long lineups in PBI and no in terminal rentals available.
Buena, falta por aprender aún Ventajas: Buen auto. Limpio. Económico. Cumple.Desventajas: Falta más enfoque al cliente.
Uno arrienda para evitar problemas y ganar tiempo.
Don't trust your 'confirmation' to be confirmation for a car!Ventajas: The car was lovely and drove well.Desventajas: The pick-up experience was horrendous. After a hellish day of travel, I was so relieved to finally be in Santiago and pick up my rental car so I could head to my hotel for some sleep. I arrived around 11:30pm and was told that I wouldn't be able to pick up my car until 8:00 or 9:00am!!! Even though I had a confirmed reservation! I jokingly said, "so, what...you just want me to sleep in the airport?" (Mind you, I'm a young, solo, female traveler.) And he said, "yup, sorry - there are other people who made reservations earlier than you." What does that even mean?! In my eyes a reservation is a reservation is a reservation...how can you prioritize that?? I tried to find a safe spot in the airport for me and my luggage, but definitely wasn't able to sleep. At 5:00am I literally BEGGED the guy at the counter to give me my car, which, you know, I HAD RESERVED! He begrudgingly agreed and at 5:30 I was finally on my way. Would never, ever, ever rent from Budget again!
Be careful when renting and returning to avoid problemsVentajas: A bit slow - since everything was done by hand - but generally OK pick-up. Problem free rental. We were brought back to the airport terminal after drop off.Desventajas: Premium categorized car did not have a CD (!), very basic configuration. Dark courtyard may have contributed to a serious problem that one of the deep scratches on the car was not marked on the check-out form and if it was not for the photos of all dents and scratches made at pick-up I would very likely have to pay for this "damage". Dated photos on the phone helped and drop off completed without further problems.
they claimed car was damaged and is was not Desventajas: they did not give me a reciept
Their real business is charge for the INSURANCE Ventajas: The car was the one that I choose with Kayak, the price with you was GREATDesventajas: For sure I didn't like that they hide their true business with Insurance cost, I can't decline the coverage even though I have an insurance that cover the car damage and the liability.
I know that this is not by Mexican law, and know that the true cost of the insurance is way to low.
Do not rent from the people at budget rental in saVentajas: Absolutely nothing
Tried to charge more moneyVentajas: They said we had to add taxes and insurance to the price ( although it was already included) we denied to pay and used another company.
Doing a great job with what they haveVentajas: Pickup was super fast. I did have to find the area where they kept the cars, but once I located it, the actual picking up of the car was really quick. The guy that was working outside only spoke Spanish, so be aware. You're reading this in English, if you don't speak any Spanish, you are in Chile, you might have some issues.
The car itself handled great. The clutch was smoother than my girlfriends car back home. The A/C pumped out a lot of cool air for the warm summer, and the car had excellent handling and plenty of tire tread.
We ended up getting an economy sedan. It's too bad I forgot exactly which one it was, because that thing went down some roads I wasn't sure we were going to make it down in the Conguillio National Park. We drove it all over the place and it really did it's job well.
Drop-off, again, had to find the entrance, went super smooth as well. It took about 1 minute for the guy to inspect the car, and then I had to go back inside to the counter where they charged my card.
For people reading this, the guys inside the airport seem to have a decent grasp of English. I started in Spanish, but the gentleman I was working with switched to English when he said a word I didn't know, and we completed the transaction in English. So the inside part of renting and paying for the car should be easy enough if you only speak English. The outside part will be a bit more challenging. Desventajas: The cars are located outside with no covered walkway. During heavy rain, it's impossible to get your luggage to the car without it getting soaked.
Also, when returning the car, be aware that there's one "Entrance" and ALL rentals are in that same lot. If you're thinking there are separate lots for different agencies, like I did, you'll drive right past the entrance.
There are no petrol stations near the airport, put fuel in the car before you get there when returning it or you'll get charged an arm and a leg. I remembered to do so, thankfully, but I want people reading this to be aware that is an issue with other travelers.
The rental agency held $4500 because we opted out Ventajas: The car was clean and adequateDesventajas: Because we did not opt in for the insurance, the rental agency held $4500 USD until we returned the car. There was no indication of this policy beforehand, nor was it listed in writing in any of the rental agreement documents.
Car Was Late & They Tried to Charge Us for Damage Ventajas: The car was in good condition.Desventajas: The car was not ready on time. Also, when we returned the car, they tried to charge us for damage that must have been there when we rented the car but it was so miniscule that no one noticed it. The front bumper was misaligned by millimeters. We had to squat down and stare closely to even notice. Finally, over three weeks later, it seems they decided not to charge us because I received a final receipt that did not include a charge for the "damage".
I know no one wants to admit that they damaged a rental car, but really--we didn't. What's more, I could have driven this car for years and never noticed.
Desventajas: la camioneta estaba absolutamente sucia, una luz delantera no funcionaba, el olor adentro de la camioneta erra horrible, me la entregaron casi una hora mas tarde, el embrague no funcionaba bien. definitivamente no voy volver a rentar nunca mas en national un desastre
Only "National" feature was green sign. Rip off frVentajas: New tires. Car worked. Desventajas: $3500 credit card hold on top of $70/day rate without LDW, no map, poorly marked and hard to find return in airport, car scratched, dented, and paint splotched every side.
Thrify let us downVentajas: I liked the process to book online, that was fast.
However, when we arrived the company told us there was no car. We cancelled the booking and left dissapointed. Real let down and caused a lot of stress.
Nos defraudó thrifyVentajas: Me gustó el proceso para reservar en línea, que fue rápido.
Sin embargo, cuando llegamos a la empresa nos dijo que no había coches. Cancelamos la reserva y la izquierda decepcionado. Verdadera decepción y causó mucho estrés.