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2,0
Never had a car available
Desventajas: I made a reservation and there was never a car available. Every person I spoke with at Budget was was unable to help and didn’t seem to care about the inconvenience this caused for my family.
Opinión de
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2,8
Absolutely appalling service.
Desventajas: The car wasn't at the location when we arrived. They told us it would be there in 20 minutes. The manager spoke extremely rudely to me, seemingly indignant that I dared to ask a question, when I asked them to explain why there was no car for our scheduled pick up time. Then, no one spoke to us until an hour later, when I asked them where the car was (they still didn't have an answer). They repeatedly tried to pressure me to take a different car, even after I explained that I didn't feel comfortable driving such a vehicle. They offered not a single word or gesture of apology for the inconvenience. The delay caused us to miss some of our plans for the day. Had we had any other option, we would have left the store, but we were stuck. I will never rent from this location again.
Opinión de
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2,0
Never had a car available
Desventajas: I made a reservation and there was never a car available. Every person I spoke with at Budget was was unable to help and didn’t seem to care about the inconvenience this caused for my family.
Opinión de
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2,8
Absolutely appalling service.
Desventajas: The car wasn't at the location when we arrived. They told us it would be there in 20 minutes. The manager spoke extremely rudely to me, seemingly indignant that I dared to ask a question, when I asked them to explain why there was no car for our scheduled pick up time. Then, no one spoke to us until an hour later, when I asked them where the car was (they still didn't have an answer). They repeatedly tried to pressure me to take a different car, even after I explained that I didn't feel comfortable driving such a vehicle. They offered not a single word or gesture of apology for the inconvenience. The delay caused us to miss some of our plans for the day. Had we had any other option, we would have left the store, but we were stuck. I will never rent from this location again.
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