Ventajas: Cancelled the reservation without problem.
Never Again!Desventajas: I promised I would never rent a car from Alamo after a previous bad experience but I let my guard down and tried them one more time. Won't do it again.
Ventajas: Key West staff great! Great value too!
Ventajas: Great car
Ventajas: Pick up and Drop off a distance from the airport in small and cramped building.
Very friendly and helpful staff.
Good experience except the building/location.
Perfect experience. Ventajas: Fast reservation online., quick checkout at the counter, nice clean car which was a hybrid and worked flawlessly. And it was a great deal. Couldn't ask for anything more. Desventajas: It was a long drive.
Ventajas: Very fast and friendly service. Very professional. Desventajas: No cons
Ventajas: Deal was good deal after I got an upgrade, due to "what I didn't like". Upon returning the vehicle I had a great experience with the 2 females in Ft Lauderdale airport. Both were very professional and very funny. I returned my car @ 2:15 pm on 3/7/17. Please give them a pat on the back, they deserve it.Desventajas: Upon arrival everything went very smooth until I went to get in the car, Hyundai Elantra. When I opened the door the driver was stained with something previous renter spilled. I was then offered a Chevy Malibu. Nice car! Upon leaving I noticed the fuel gauge on the Malbu was not completely full, but I had paid extra so I wouldn't have purchase fuel.
Ventajas: They didn't have a compact car available at that time so without any delay the upgraded me same rate to a caravan and when asked about the fuel difference they said no charge . Very good troubling shooting and the agent Travis made it easy.
Quick and Easy!Ventajas: Quick, easy, great customer service. Thank you Alamo and Kayak.
EasyVentajas: The drop off was easy to find
Good points.Ventajas: The paperwork at the drop-off point went smoothly. The post-inspection process went smoothly and was completed in a very short time.
Don’t forget you VISA insurance, AVIS won’t remind youDesventajas: Sale representative successfully pushed their optional insurance because I forgot I already had one with my VISA credit card, which the sale rep perfectly knew.
Desventajas: The car, or any other car, was not available at the time of pickup.
Flexible drop offVentajas: We rent this car in Key west and have to drop off at the airport. And we saw a avis store near of our hotel. They let us drop off at this station. A perfect service.
We booked the car very cheep by the website kayak.Desventajas: You dont have to choose so many insurance.
The insurance from avis is to expensive than from the alliance.
Pickup time changed without noticeVentajas: Great rental carDesventajas: We really liked our rental car. The only problem we had was the pickup time being changed 2 hours later than what we were told. I called in after booking the rental to change our pickup time to 5 am and was told on the phone that the change was made and that the time would work. I decided to confirm the night before and was surprised when the automated system said our pickup time was 7 am. After talking to a representative they informed me that the location didn't open until 7 am so that was the earliest we could pick the car up. Aside from the obvious inconvenience, no one called or emailed me about the change, so if I hadn't confirmed we would have been waiting for two hours before we could pickup the car. Make sure to double check about pickup times.
Personnel were pleasant and helpfulVentajas: courtesy
Great rental - no issues.Ventajas: Quick service at the airport, but we flew in at a non-busy time.Desventajas: Tgey always try to up sell yiu, but thats just business.
Bad Wipers, Underinflated TiresVentajas: car had a motor, ran well.Desventajas: Wipers made driving in the rain nearly impossible. Had to pull over (in the rain) and fix them. Car pulled right. Pulled over and found all 4 tires underinflated, two with only 26 psi in them.
El personal era agradable y servicial.Ventajas: Cortesía
Great rentalVentajas: The agent was initially unhelpful when she realized the reservation was not a one way but that's what we were doing. But then she jumped on the ball and found a way to make it work.
Also, we got a mustang convertible when we had rented an economy class car. So that was great.
Fantasy Fest rentalVentajas: The Kia was great to drive, roomy and comfortable. Pickup went very smooth.
Ventajas: Easy drop-off
Desventajas: Contract showed an alarming 40% higher total cost than the reservation. This included an extra day due to a forty-minute early pickup. This resolved itself when I returned the car early; however, the customer emotions would be better served by waiting to see when car is returned before showing an overcharge.
Ventajas: Thank you so much for the ability to receive compensation for returning the car with more gas then what it started with. In addition, the ease of being able to drop it off at a Florida Key location instead of having to drive to Miami was amazingly convenient and overall, a wonderful experience. Desventajas: Dropping off the car was a slight difficulty if you had never done it at this location. The instructional signs could use a minor update to simply state, "Park in any Budget parking spot....remember mileage, etc...please visit Budget front desk." Something simple and rather easy, but could save time for travelers in the future.
Nice carVentajas: Fun to driveDesventajas: Quote was 111.00 for 2 day ended up being over 600.00 after I added 1more day. Not happy at all, way over charged.
Terrible Ventajas: Nothing Desventajas: Terrible experience. The rental agency overbooked our vehicle and then sent us to another location, which required a cab ride. The second location did not have a car for us either. After the fifteen minute cab ride we were informed that we would not be able to get our car for two hours. They offered only a minimal discount after delaying our trip for hours. Budget should ensure that cars that have been booked in advance (over a month) are available and reservations should be secure. Additionally upon returning the car, we were told that we would receive a call reviewing he charges. This was never received and our card was not charged for several days.
Desventajas: Ordered a convertible and there were not any available. The car sounded like it needed maintenance. Maybe the back tie rose was broken. Very loud.
Ventajas: Easy drop off.
Business car rentalVentajas: The hard top Mustang I was given in place of a Ford Fusion was very nice and rode well.Desventajas: I have no negative issues to report from this rental experience.
Desventajas: Drop off was confusing. I didn't know where I was supposed to park and there was nobody to direct me
Desventajas: There was none there at 7:15 am on the drop off
Easy Drop Off No Shuttle Back to HotelVentajas: Easy Drop Off, Check, and Finalization of rentalDesventajas: No ride back to hotel, had to get cab.
Desventajas: They employees take care customers very good
Fácil Dejar sin Transporte de vuelta al hotelVentajas: Fácil Traslado, registro y finalización de alquilerDesventajas: No hay vuelta al hotel, tuvimos que coger un taxi.
Desventajas: Los clientes que los empleados tomar muy buena atención
Desventajas: Agent at pickup refused to acknowledge that gas was not full.
Easy drop off Ventajas: Super fast and easy drop off Desventajas: Want much to comment on. All we did was drop the car off and that was super easy.
Ventajas: I enjoyed the convertible
Desventajas: No good drop off point at this airport. We had to walk across and then walk all the way back to the other side of the airport.
Car was not cleaned on the outside.
No help.Ventajas: I had booked the wrong pick up point for the car. My reservation was useless, they didn't even give the option of applying any of my prepaid reservation to the new one I had to make. My 40 rate went up to 240, then she offered 120. The new kiosks w/ an agent on a screen are awful. Terrible technology.
HappyVentajas: The small airport was crowded and several people were in line to get a car. The gentleman behind the desk was quick, very pleasant and well organized. We soon was on our way.
Ventajas: Rental location was perfect..., just outside the terminal.
Desventajas: This car did not have push button ignition and I ended up having to call Roadside Assistance to unlock the car because I inadvertent left the key on the seat and locked the door. I will never ever rent another car that does not have push button ignition... as this incident cost me $84 to get the car unlocked to retrieve the keys.
Ventajas: The final cost and car were just what we expected, thank you.
Ventajas: Nothing.Desventajas: I made a reservation and no cars were available. The experience was non-existent.
Clean and mechanically soundVentajas: The car was clean, late model not too many miles.
About what you'd expect. Only concern was
The scuffs/paint from other cars on the front
And rear bumper. Was not told about this
Ahead of time was concerned they would think
I caused the damage. I've experienced this
With other rental companies my opinion is that
Damage should be disclosed up front so as to
Relieve the customer of any fear of being held
Responsible for pre existing damage.
upgrade feels like a down gradeVentajas: customer service was goodDesventajas: upgrade felt more like a down grade. I reserved a premium car that had a V6 and upgraded to to a SUV that had a four cylinder engine, it is the lack of power that felt like I was down graded.
Desventajas: Agente de la recogida se negó a reconocer que el gas no era completa.
Ventajas: The car we were given was quite nice, it was clean and new.Desventajas: They kept trying to upsell various things when picking up the car, and the lady at the desk was quite rude. It is ridiculous to pay $13/day to rent an sun tag, especially when I'll only use it once!
False statementsDesventajas: I rented a convertible mustang or similar car for my 25th anniversary. I even spoke to them on the phone at the airport before unreserved it. When I arrived they did not have a convertible and said they had not had one in months. Had to take a Yukon.
Quick Way to Key WestVentajas: Great return staff. Helpful and efficient
Desventajas: Very unprofessional,rude and disrespectful. Last time using your services.
Drop off gone great!Ventajas: I ended up contracting with Dollar rental and there drop off option went smooth.Desventajas: The first rep I spoke to was wonderful. However, I felt the second representative was rude on the phone when I called to go over details about dropping off vehicle after hours.
Desventajas: When we got to the EYW airport we were told the car size we had reserved was not available and the only option was a different car which was more expensive and we had to pay the difference.
I think if they didn't have the car we had reserved months ago then they needed to eat the difference and not charge me. Had I not had a plane to catch in MIA I would have shopped for a different company.
Ventajas: Pick up was easy and fast.Desventajas: Dropping off at Miami was difficult. Thrifty signs were not easy to see. The place looked like it was closed. Only one person working and he was very rude.
Rápido para Key WestVentajas: Gran personal volver. Servicial y eficiente.
Desventajas: Muy poco profesional, grosero e irrespetuoso. La última vez utilizando sus servicios.
Ventajas: Recogida fue fácil y rápido.Desventajas: Dejar en Miami era difícil. Las señales no eran thrifty fácil de ver. El lugar parecía que estaba cerrado. Sólo una persona trabajando y fue muy desagradable.