Ventajas: Amazing customer service. Megan was extremely wonderful and helpful at the Erie airport. She brightened our day :)
Ventajas: Got a free upgrade and pick-up and drop-off were quick and easy. The car was clean. Desventajas: Car was in need of maintenance; particularly oil and it kept beeping with a notification. Other than that, everything was great.
100% satisfaction Ventajas: Spot on, customer service was exceptional. Everything but customer satisfaction was guaranteed. Price was also affordable.Desventajas: Nothing to complain about
Ventajas: The service provided by the employees/agents were excellent. They were courteous & helpful.
Ventajas: Increíble atención al cliente. Megan fue extremadamente maravilloso y servicial en el aeropuerto Erie. Ella resaltados de nuestro día:).
100% de satisfacción.Ventajas: El lugar, el servicio de atención al cliente era excepcional. Todo menos la satisfacción del cliente estaba garantizado. El precio también era asequible.Desventajas: Nada de que quejarse
Ventajas: El servicio de los empleados/agentes era excelente. Cortés y servicial.
Desventajas: The rental car counters are located INSIDE the Erie airport but are not marked from outside the airport. We drove around the airport twice before deciding to go inside the terminal to ask.
Billed $50 more than quoted priceVentajas: The car was okay.Desventajas: This was an extremely frustrating experience for me. I picked up a vehicle, drove 5 miles before stopping at a gas station and when I went to start the car it wouldn't start. I had to wait for a tow and by the time I got back and got a new car three hours had passed. I wasn't able to start my 7 hour journey as planned and I was charged $10 for an extension to keep the vehicle longer. I was also charged a base rate of $153, when I was quoted $112 (included taxes and fees). After additional taxes and fees were added to the $153, the cost was $200 for 24 hours.
WaitDesventajas: The woman behind the counter was nice. My issue was with having to wait 15 minutes for the car to be cleaned and prepped before I was able to leave.
Ventajas: Very helpful and great attitude.
Ventajas: Nice clean carDesventajas: I had to go back inside to report old damage that should have been shown on the damage slip.
Ventajas: Actitud amable y genial.
Ventajas: The car I got (Chevy Cruz) got good gas mileage, ran well. Had no issues to hinder my weekend events. TYDesventajas: This was not what I ordered. I ordered a Nissan Altima or better and got a chevy cruz. (at least 2 downgrades) with no explanation. Also was given max insurance when I asked for the $20 total/per day and he still gave me the $27 total/per day. Was dissappointed in the way this like I was manipulated from the start. :(
Dont take the airport enterprise unless you are flVentajas: car was awesome
Desventajas: The airport Enterprise would not let me rent without a credit (not debit card) unless I had a return flight number. We went to the local Enterprise and was able to rent by payng the 2 weeks in advance, which I was ok with. Almost ruined my vacation!
They were there in a pinchVentajas: The godawful car that I got from the Newark Hertz got a flat tire and the Pocono Township Hertz was nearby. They let us swap out the bad car for one that had four working tires. Desventajas: It would have been nice if I didn't have to stop here in the first place.