Brand New Car, but very basicVentajas: The pickup/ drop-off process met my expectations. It went smoothly, quickly, and finding the car in the lot was easy.
Our car, a Hyundai Accent, was brand new, with 8 miles on the odometer upon pickup. The car itself got great mileage (over 40 MPG combined), so after 300+ miles of combined city and highway driving, it was less than $20 to fill up before drop-off. Desventajas: Finding the "Alamo" desk in CRP was a bit weird, as all of the other rental companies have large, prominent signs, and the Alamo sign is very small, at the end of the rental car desks, with National rental car.
The car was very basic. No hands-free bluetooth connectivity, no cruise control, and did not even have floor mats (which seems like an oversight in a town by the beach). While it sipped fuel, you could definitely tell it was doing so, as accelerating to get onto the highways in Corpus Christi was a bit nerve racking from a stop.
It was a compact class, and a rental, so I did not expect a luxury car with all of the options, but hands-free should be standard on all rentals, even if only for safety's sake.
Ultimately, the design of the base model Hyundai Accent itself, not Alamo, is to blame for any "faults" with the rental. It feels boring, dated, and poorly laid out for a brand new car.
Ventajas: Very impressed with the car and the price
Nice care, poor cleaningVentajas: Good friendly service at the counter, esp. when I returned to get a different car since the first was so dirty. That didn't seem to surprise the staff at all.
Desventajas: The first car offered was dirty, inside and out. The outside had obviously been run through a poor automatic wash, since there were streaks of dirt showing the scrub lines and lots of hardened bug splats on the windows. But at least an attempt had been made. The inside was in need of a good vacuuming. There was dirt on the carpets, long hairs lying everywhere and the roof liner looked like someone had thrown a cup of coffee up there. It was not acceptable. The second car was better, at least cleaner on the inside, but that might simply be because it was anew car and hadn't accumulated as much dirt. It still needed a thorough vacuuming. I've never had a dirtier cars rented to me, even at the long-term rent a wreck kind of places one might expect that.
DropoffDesventajas: At pickup, there was no way to document scratches on the vehicle and at dropoff (early AM) no one was there to discuss
Ventajas: Nothing Desventajas: The service
Ventajas: Everything was excellent. The car was clean and worked great for us.
Ventajas: Car upgraded for the same price.Desventajas: Staff not very friendly.
Alamo did not honor my one way reservationDesventajas: They called while I was one my way to the airport to pick up car that they would not honor my reservation.
Ventajas: Great customer service, easy procedure.
Alamo rents CorpusVentajas: The most hassle free experience with a rental car that I've ever had. Service and ease of pick up and drop off was fantastic.Desventajas: Car had typical gross rental car musky smell and fabric stains through-out front and backseats.
Good car rental experience Ventajas: The car is clean and new. Pickup and dropoff procedures are very simple and very quick. The location is right at the airport which is very convenient. I had an emergency and had to leave Corpus Christi a day early. They even agreed to refund my money back for the day that I did not use -- good experience, next time I will rent from you again. Thank you!Desventajas: No complaints.
Ventajas: Very friendly
Comfortable SUVVentajas: Ease of rental pickupDesventajas: Wish I had requested a nav system. So used to having it would have been convenient for travel.
Ventajas: Very friendly and helpful staff.
Ventajas: Easy access right our side the door
Ventajas: I liked everything about the rental.Desventajas: there was nothing not to like
Ventajas: Car was clean, ran well. I was able to drop the keys off at the drop box before business hours.
Ventajas: Fast and friendly service.
Disfunction to say the least.Ventajas: Nothing at all.Desventajas: Picking up the vehicle was interesting. Being forced to take an expedition instead of the one I ordered. Air bag cover was ripped, vehicle broke down. Called Avis to report it and was told someone was on the way. One hour and twenty minutes later they arrived. In the mean time, this caused the rental contract to be late. They charged me a late fee on top of another insurance fee. The counter representative lied and gave me a phone number to call. The customer represenative actual told me (It is not our fault the vehicle broke down, so why should Avis be respondsible for it). I have never been treat like this and will be taking my personal and professional business to another rental company.
Nice vehicle just dirtyVentajas: Leather seats and navagation Desventajas: Vehicle said it needed to have oil changed there was sticky stuff all over the vehicle
Confortable SUVVentajas: Facilidad de recogida de cochesDesventajas: Deseo que había solicitado un sistema de navegación. Acostumbrados a tener que hubiera sido conveniente para viajar.
Ventajas: Personal muy amable y servicial.
Ventajas: Fácil acceso, justo nuestro lado de la puerta
Ventajas: Me gustó todo sobre el alquiler.Desventajas: No había nada que no te guste
Ventajas: Good customer service and nice car.
Ventajas: Process was easy and staff was pretty friendly. Desventajas: Terrible car condition. Back bumper was totally split from car. It was hanging of and flapping in the wind. Not good for safety, noise, or efficiency.
Extra chargeDesventajas: Charge you an extra 10 at your inconvenience after you sign off a different amount...want to make that extra buck with no rhyme or reason? Taking my buisness elsewhere.
Lack of information and waste of timeVentajas: Picking the car and reservation was easy and the customer service woman was awesome, if I had warning on the deposit this would have been an amazing experience Desventajas: There was lack of information online about there being a double your cost deposit so I went unprepared and I live 30 min from the nearest pick up. If it would have been posted online that you'll need double your total in a deposit I would have gotten things prepared with my credit card. Ended up not getting the rental and cancelling plans to see family I haven't seen in 7 years.
Ventajas: Great price and people who work for them. She stayed late when our flight was delayed.
WaitVentajas: PriceDesventajas: Passenger side outside mirror would not adjust.
Attendant not at the desk a very long time
Clueless Ventajas: Not much really other than the location of the desk in the Corpus Christi airportDesventajas: The rude customer service, inability to work with them to correct mistakes that they made. Some examples include, being told to give the damage sheet to the guard on the way out... there was no guard nor anyone around. I told them I wanted to extend my reservation. I was instructed to call in later with that. When I did, I was told I had to drive 4 hours back to the location I picked up the vehicle in order to change my original reservation. I followed the instructions of the desk attendant at the desk of pick up. I was then told since I cannot drive 8 hours (4 hours each way) out of my way, I would be charged a late fee.
Ventajas: Quick derive. Great rate!!
Great Ventajas: Easy in and out car rental. No issues at all!
Total lack of communicationDesventajas: The two locations i rented from, San Antonio and Corpus Christi, have zero communication between them. I believe this is the main reason for my having to pay nearly double the estimated rate.
When i tried to explain this to the Corpus Christi location, they had no idea or explanation.
Ventajas: Un buen servicio al cliente y buen coche.
Ventajas: El proceso fue fácil y el personal era bastante amable.Desventajas: Condición terrible coche. Paragolpes trasero estaba totalmente dividida desde el coche. Fue colgado y agitar en el viento. No es bueno para la seguridad, ruido o eficiencia.
recent rentalVentajas: the staff was friendly,courteous, and professional.
the car was clean and we were in and out quickly.
Fantastic Price and Quality VehicleVentajas: Your team was phenomenal. Helped find a great car to get us from TX to AZ and at a reasonable rate too! Thanks so much!
Desventajas: I ended up having to change to different car rental company, after being driven over to Enterprise.
On phone evening before, Reservation people on telephone did not tell me that I needed a drivers license - address that was IN the town where I was renting from (Austin). I was on my way home - to Dallas!
Travelled with baby for a week in this rentalVentajas: Infant car seat available for rent
Easily changed my reservation drop-off location at no charge
Courteous staff at pick-up waited for me as I struggled to get my luggage mid-check-in
Economy-size vehicle had adequate trunk space for what I neededDesventajas: Had to install infant car seat by myself because Enterprise considers it a liability issue- I had a lot of trouble, no help and a crying baby as I struggled to install it on my own after they said they would try and help me as best they could.
No EZ pass available per my request, said they would bill me through an administrative office
Car seat was filled with crumbs, I had to wipe it out before putting my baby in it
Back to TownVentajas: Price shopped and cheapest drop off was off-airport. They did offer a ride back to the airport though. the next problem was the girls wanted to go shopping on the way to the airport.
Ventajas: I DID LIKE THE CAR EVENTHOUGH I REQUESTED A MIDSIZE.
Desventajas: REQUESTED A MIDSIZE BUT HAD TO TAKE AN ECONOMY. THERE WAS NO NOTATION FROM KAYAK THAT I COULD PICK UP FROM THE AIRPORT. MY CONFORMATION SAID I HAD TO PICK UP FROM ENTERPRISE ON SOUTH PADRE ISLAND DRIVE OFFICE. THEN WHEN I WENT TO GET IT THEY WERE CLOSED. I WAS WITHOUT A CAR FOR TWO DAYS.
Airport drop off.Ventajas: Would have been nice if we could have dropped the rental at the airport and they would have a night drop off box.
UpgradeVentajas: They didn't have a compact so I got an upgrade!! Enjoyed the vehicle very much.Desventajas: There was a billing error, but we were able to get it corrected.
excelent !!!!Ventajas: Very nice Mini Van... Seems like luxuri carDesventajas: Nothing at all
Desventajas: I was told the extra insurance was 25 dollars. I was NOT told that it was $25.00 a day for every day I kept the vehicle.
Alquiler decenteVentajas: El personal era amable, cortés y profesional.
El coche estaba limpio y entramos y salimos rápidamente.
Excelente!!!!Ventajas: Muy bonita Mini Van... Parecía un coche de lujoDesventajas: Nada
Ventajas: The sales person was also nice and courteous. She was very helpful and assisted my sister in renting a car back to Lubbock. Much more helpful than the other company at the airport. Desventajas: When I went to return the car, the gentleman who checks your rental agreement to allow you to enter was quite rude. Very demanding as he grabbed my information.
rentalVentajas: The car was good and the price was right.Desventajas: Had to wait about 1/2 hour to get the car.
Debit Card issuesVentajas: Car was fine, no problems.Desventajas: Website says you can use debit card, but you get there and they refuse to allow you to use a debit card, so you have to use a credit card.
This is misleading and false advertising, and can be extremely inconvenient if you don't happen to have a backup credit card prepared.
AlquilerVentajas: El coche era bueno y el precio era justo.Desventajas: Tuvimos que esperar media hora hasta llegar al coche.
One way reacueVentajas: Due to cancelled flight, needed a one-way rental. National's price was best & the counter agent upgraded us to a very comfotable full size: the drive home was great!Desventajas: Price, service
Be wary of insurance Ventajas: Last minute rental to drive to comfort tx was easy to book and fast to drive of the lotDesventajas: The insurance cost more than the car rental and was charged for two days,personally I would like to see a flat rate introduced to start saving people money.
Smooth, easy, & fastVentajas: The service was fast, I was in and out in less than 10mins. I received a Dodge Journey and it was parked up front. Desventajas: The vehicle needed to be vacuumed and wiped down.
No sweatVentajas: Fast, friendly, hassle free. Desventajas: Would prefer free, but you can't have everything.
No sudarVentajas: Rápido, amable, sin problemas.Desventajas: Prefiere gratis, pero no se puede tener todo.