Coches de alquiler en Concord

Opiniones recientes

Todas las opiniones
Positivas
Neutrales
Negativas

5,2

Ventajas: great economy. For a small car rode fairly smooth.

Desventajas: One person taking care of cars. Floor seats had stains on them as well as a big stain on passenger side carpeting that they tried to mask with deodorizer..We waiting a half hour to return car to finally putting keys in box and leaving.

Opinión del jul. 2018

Opinión de
4,0

I’ll use a different company next time

Ventajas: Not much

Desventajas: Pick up : gas tank empty had to immediately stop for gas, windshield smeared, no windshield washer fluid. No place to park when car dropped off. Had to call for assistance when tried to call a second time the phone would not accept calls. Drop off desk was closed at 5:05 pm on a Friday. I had scheduled for return by 6pm, no indication they would be closed and no mention of this when car was picked up. Had a bad experience with Hertz a few years ago. Tried them again but will avoid them going forward.

Opinión del may. 2018

Opinión de
10,0

Always great customer service

Ventajas: I love renting my vehicles from here this is the only place I will rent from,I actually drive 30 plus miles to rent from here of course I can rent from other companies close to my home but I rather rent from here because I’m treated like a valued customer Sharon and John knows how to treat a customer right. Hertz concord is the only place I will rent from.

Opinión del oct. 2017

Opinión de
9,6

Ventajas: Good price

Desventajas: The waiting time on the pick up was a little long but good staff

Opinión del ago. 2017

Opinión de
10,0

Convenient location

Ventajas: Car was available at local hotel for pickup and drop off

Opinión del jul. 2017

Opinión de
4,8

Overpriced, poor experience.

Ventajas: None.

Desventajas: Car pickup took 30 min, car engine light was on so had to go back to try to get another one but none were available, signs to dropoff at airport in Chattanooga were not clear, overall stressful experience. No perks for being a gold member. Overpriced.

Opinión del jun. 2017

Opinión de
6,0

Desventajas: I got charged for the vehicle one I was there I notified customer service to help me with it around a week ago and it still hasn't been taken care of

Opinión del may. 2017

Opinión de
6,4

Dog hair

Ventajas: The amount I paid and the fast service was great.

Desventajas: The car was full of dog hair from the previous renter I'm assuming. When I first saw it I thought it was just a little but but oh noooo... it was everywhere!!! Like how did the clerk miss that??? Like what if I was allergic to dogs???? I had to rush and leave so I didn't have time to switch the car out.

Opinión del abr. 2017

Opinión de
5,2

Disappointed

Ventajas: Price

Desventajas: I made it very clear the day before my trip that I needed a small car and the time I would arrive to pick up the car. I arrived only to find a note on the door saying back in 5 minutes and waited 40 minutes. I did not get what I had asked for and was given a choice between 2 vehicles which I was extremely unhappy about. Out of desperation I chose the somewhat smaller of the two, but found it a bit difficult to drive. I am very angry at how this was handled.

Opinión del mar. 2017

Opinión de
5,2

Car Exterior very dirty.

Desventajas: Car Exterior very dirty.

Opinión del nov. 2016

Opinión de
8,0

Pretty good experience

Ventajas: My car was ready when I arrived. The man who helped me to check-out the car was helpful. The gentleman who helped me with drop-off was really nice (just overall friendly and helpful,) but I had to wait a while for him to come help. I believe he may have been helping someone else. The price to re-fill gas at drop off was very competitive and I should have taken advantage of that.

Desventajas: The car wasn't as clean as I thought it was going to be. There was someone empty dry cleaning bag in the trunk. Exterior of the car looked like it was probably washed 48 hours prior and there were water spots all over. It wasn't a filthy car or anything, but just not as clean as I was expecting. I did have to wait more than 5 minutes for someone to help me with dropoff, but I suspected the person was probably helping someone else outside. When he did come to help he was helpful and had a great attitude. Hertz didn't have a record of the insurance policy I purchased when I booked on Kayak. It might be a good idea to let the car services know when one of Kayak's customers purchases the insurance policy. Some mild confusion was created when the gentleman at checkout started talking about insurance options and I told him that I already purchased insurance, but he didn't have a record of it. We looked at the record I had brought though and it wasn't that big of an issue. Also, Kayak's survey (this survey) should have a rating for Customer Service. So many issues are resolved just by quality customer service, and this is a service orientated business.

Opinión del ago. 2016

Opinión de
4,4

Overall experience

Ventajas: The pick/drop off lady who helped me was extremely rude. This hertz location was in a hotel with a large parking lot, she didn't have the courtesy to walk me to the hertz section, it took me about 5 minutes to locate the section and I was the the only customer she had. There was no body behind or ahead of me. Also, she argued with me about me using only the card ( my debit card) I used to pre pay and that that's the card she has to put on file for me to pick up my car. After going back and forth, she finally used a different card and not the debit card I used to pre pay. Upon drop off, she charged me for taxes.. .... This may not be her fault but I've done prepaid reservation before and didn't have to pay for taxes upon drop off. The car itself was very comfortable but was dirty inside and smells of cigerette and I had 2 kids with me. That in my opinion is unacceptable.

Opinión del ago. 2016

Opinión de

Más

10,0

Always great customer service

Ventajas: I love renting my vehicles from here this is the only place I will rent from,I actually drive 30 plus miles to rent from here of course I can rent from other companies close to my home but I rather rent from here because I’m treated like a valued customer Sharon and John knows how to treat a customer right. Hertz concord is the only place I will rent from.

Opinión del oct. 2017

Opinión de
9,6

Ventajas: Good price

Desventajas: The waiting time on the pick up was a little long but good staff

Opinión del ago. 2017

Opinión de
10,0

Convenient location

Ventajas: Car was available at local hotel for pickup and drop off

Opinión del jul. 2017

Opinión de

8,0

Pretty good experience

Ventajas: My car was ready when I arrived. The man who helped me to check-out the car was helpful. The gentleman who helped me with drop-off was really nice (just overall friendly and helpful,) but I had to wait a while for him to come help. I believe he may have been helping someone else. The price to re-fill gas at drop off was very competitive and I should have taken advantage of that.

Desventajas: The car wasn't as clean as I thought it was going to be. There was someone empty dry cleaning bag in the trunk. Exterior of the car looked like it was probably washed 48 hours prior and there were water spots all over. It wasn't a filthy car or anything, but just not as clean as I was expecting. I did have to wait more than 5 minutes for someone to help me with dropoff, but I suspected the person was probably helping someone else outside. When he did come to help he was helpful and had a great attitude. Hertz didn't have a record of the insurance policy I purchased when I booked on Kayak. It might be a good idea to let the car services know when one of Kayak's customers purchases the insurance policy. Some mild confusion was created when the gentleman at checkout started talking about insurance options and I told him that I already purchased insurance, but he didn't have a record of it. We looked at the record I had brought though and it wasn't that big of an issue. Also, Kayak's survey (this survey) should have a rating for Customer Service. So many issues are resolved just by quality customer service, and this is a service orientated business.

Opinión del ago. 2016

Opinión de

5,2

Ventajas: great economy. For a small car rode fairly smooth.

Desventajas: One person taking care of cars. Floor seats had stains on them as well as a big stain on passenger side carpeting that they tried to mask with deodorizer..We waiting a half hour to return car to finally putting keys in box and leaving.

Opinión del jul. 2018

Opinión de
4,0

I’ll use a different company next time

Ventajas: Not much

Desventajas: Pick up : gas tank empty had to immediately stop for gas, windshield smeared, no windshield washer fluid. No place to park when car dropped off. Had to call for assistance when tried to call a second time the phone would not accept calls. Drop off desk was closed at 5:05 pm on a Friday. I had scheduled for return by 6pm, no indication they would be closed and no mention of this when car was picked up. Had a bad experience with Hertz a few years ago. Tried them again but will avoid them going forward.

Opinión del may. 2018

Opinión de
4,8

Overpriced, poor experience.

Ventajas: None.

Desventajas: Car pickup took 30 min, car engine light was on so had to go back to try to get another one but none were available, signs to dropoff at airport in Chattanooga were not clear, overall stressful experience. No perks for being a gold member. Overpriced.

Opinión del jun. 2017

Opinión de
6,0

Desventajas: I got charged for the vehicle one I was there I notified customer service to help me with it around a week ago and it still hasn't been taken care of

Opinión del may. 2017

Opinión de
6,4

Dog hair

Ventajas: The amount I paid and the fast service was great.

Desventajas: The car was full of dog hair from the previous renter I'm assuming. When I first saw it I thought it was just a little but but oh noooo... it was everywhere!!! Like how did the clerk miss that??? Like what if I was allergic to dogs???? I had to rush and leave so I didn't have time to switch the car out.

Opinión del abr. 2017

Opinión de
5,2

Disappointed

Ventajas: Price

Desventajas: I made it very clear the day before my trip that I needed a small car and the time I would arrive to pick up the car. I arrived only to find a note on the door saying back in 5 minutes and waited 40 minutes. I did not get what I had asked for and was given a choice between 2 vehicles which I was extremely unhappy about. Out of desperation I chose the somewhat smaller of the two, but found it a bit difficult to drive. I am very angry at how this was handled.

Opinión del mar. 2017

Opinión de
5,2

Car Exterior very dirty.

Desventajas: Car Exterior very dirty.

Opinión del nov. 2016

Opinión de
4,4

Overall experience

Ventajas: The pick/drop off lady who helped me was extremely rude. This hertz location was in a hotel with a large parking lot, she didn't have the courtesy to walk me to the hertz section, it took me about 5 minutes to locate the section and I was the the only customer she had. There was no body behind or ahead of me. Also, she argued with me about me using only the card ( my debit card) I used to pre pay and that that's the card she has to put on file for me to pick up my car. After going back and forth, she finally used a different card and not the debit card I used to pre pay. Upon drop off, she charged me for taxes.. .... This may not be her fault but I've done prepaid reservation before and didn't have to pay for taxes upon drop off. The car itself was very comfortable but was dirty inside and smells of cigerette and I had 2 kids with me. That in my opinion is unacceptable.

Opinión del ago. 2016

Opinión de

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Preguntas frecuentes sobre alquiler de coches en Concord

¿Cuál es la mejor agencia de alquiler de coches en Concord?

Según las valoraciones y opiniones de usuarios reales de KAYAK, las mejores agencias de alquiler de coches en Concord son Enterprise (8,5, 12814 opiniones), Avis (7,6, 2245 opiniones), y Hertz (7,4, 3842 opiniones).

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Preguntas frecuentes sobre alquiler de coches en Concord

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