Ventajas: Nothing Desventajas: Everything. Rented from enterprise instead.
Reasonable rates Sarasota Bradenton areaVentajas: Joe Ulisano, Avis agency operator was great to deal with. Avis had a location in the above airport. Rates were in $700+ range for a week. I went on Kayak & this location and $227 rate popped up. This is a $20 taxi ride takes 15 minutes to get to. it is a true hidden gem and a no brainier $$ wise. We had s new Chevrolet Equinox. We will always use Kayak and seek out Joe later this winter when we return to the area.
Ventajas: NadaDesventajas: Todo. En vez de alquilar de Enterprise.
Bad Pick-up ExperienceDesventajas: Agent at pick-up site not pleasant, and not at all helpful. He barely greeted me, and did not explain anything about gas at return, just handed me the keys, did not show me anything about the vehicle, (I was the only customer.)
Vehicle also had an unpleasant odor.
just terrible serviceVentajas: The convenience of being able to pick up in TAMPA AND DROP OFF IN BRADENTON and vice versa. Location is close to highway and easy to get to. Office is inside Sears so there is a place to turn in the key if you drop off after hours even though technically there is no after hours drop off accepted.
The car I picked up on the way back was clean.Desventajas: The office is only open till 1 on weekends and no after hours drop off. I turned in the car the key and the contract at 1:05 anyway even though the office was closed. Next Monday tried to call-- impossible to reach by phone-no one ever answers--had to drive back to find a clerk who is completely incompetent. he charged me a $14 fee for "driving less than 75 miles" when actually the charge was for not filling tank even though I put in more gas than I used and turned in a receipt to prove it at drop off. When I picked up a car a week later to return to Tampa the same guy Joe recorded the wrong starting milage so it looked like I drove over 2000 miles. Just appalling and inexcusable service.
Ventajas: Car was dirty
Ventajas: Coche estaba sucio.
Ventajas: Nothing.Desventajas: The car had was very crappy the brakes were bad the alignment was bad overall terrible car. They said I didn't clean the car and which I did and they took my deposit.
Ventajas: Hat alles reibunhslos geklappzDesventajas: Keine Negativen Vorkenntnisse
Fast and easyVentajas: We dropped our car off in Bradenton. It was easy to find the return area and the attendant was quick and helpful.
Ventajas: price was high but one of the best compared to others.
Let me drop off at another facility.Desventajas: smelled of cigarette smoke
Change oil message was on.
car had 26k miles
Ventajas: haha i love it.
At Enterprise, a confirmation number can mean..absVentajas: I reserved a car a month in advance, I called to confirm and find out how to arrange for a pick up to get the car the day before I needed it. The next day I called an hour prior to needing the car as suggested. I was told that they did not have any cars and that it is not their fault that people don't return the cars and that I should try another of their locations. So I called another location and got a similiar story and the added note that all of their cars were sent to Sarasota airport. Then I called the customer service number and asked to speak to a mgr. He seemed more customer oriented so I held on while he made some calls to correct the problem. He told me that there were cars at the Sarasota airport but that they could not pick me up - could I have someone take me there- I could get my car there at the agreed upon rate that I was originally quoted. I had some one drive me, during a harried traffic hour I might add and they dropped me off and left. After waiting a few minutes on line it was my turn. Yes, they could give me a car but at over 3 times more than the agreed upon rate ! I even had a new confirmation number for this rental but they refused to honor it. Airport rates are always higher they said. I was so upset, I could no longer afford to get a car and had no transportation back hpme to boot. They could not have cared less ! I travel several times a year to this area but usually rent a car at Tampa airport from Alamo or Avis. This was also my first time using Kayak
No problemsVentajas: Return was quick & easy.
Ventajas: Hat alles reibunhslos geklappzDesventajas: Vorkenntnisse Keine Negativen
Ventajas: El precio era alto, pero uno de los mejores comparado con otros.
Permítanme dejar en otro lugar.Desventajas: Olía a humo de tabaco
Mensaje cambio de aceite estaba en.
Coche era de 26 k millas
Ventajas: Jaja me encanta.
Sin problemasVentajas: De regreso fue rápido y fácil.
Keep these peopleVentajas: The service was wonderful and I was told I got a very good rate. Nice car as well.Desventajas: Nothing
OVER CHARGEDDesventajas: I dropped my car off at the location per my reservation and left keys in drop box. I come to find out later that location (Eureka CA) does not accept rental returns during non-business hours and was charged an extra 3 days as it was a holiday weekend. I was supposed to be charged aprox. $180 w/ insurance and ended up being changed $600+. No where in my original reservation nor at pick up was I made aware the car has to be returned during business hours. I obviously would not have rented a one way car for $600. This is horrendous business practice. I have filed a dispute with your company that has yet to be rectified. If this is not resolved immediately, I will 100% be in contact with the BBB.
the sign up was quick, efficient and the representives were very friendly.
The car got excellent mileage, was comfortable, and drove very well.
The price was very reasonable.Desventajas: Nothing
Fantastic customer serviceVentajas: I had flown into the Eureka airport, but by accident had booked my car from downtown Eureka. The gentleman working was great! Called that office, worked with them to find me a car, which was only slightly more due to airport fees, and everything worked out fine. And I was able to drop it back at the airport at the completion of my trip. Good customer service is so rare these days that it's amazing to me when I do see it in action. Well done to both the young lady and gentleman working the counter! And the car was great too!
Prepaid, but no car available.Ventajas: Very nice staff. Situation was out of their control.Desventajas: Had to scramble and find a car. Hertz knew in advance that no cars were available and they did not try to contact me.
Ventajas: The vehicle (a 2017 Chevy Malibu with 28,000 miles) performed well and had surprisingly good gas mileage range from a 13 gallon fuel tank. Additionally, the trunk was very spacious. The Malibu was very quiet and handled highway speeds quite well. Desventajas: The 4 cylinder engine was leisurely from a standing stop to highway speeds. The seats were of middling comfort, and less so on long drives because of a lack of lumbar support. Most egregious is the fact that the renter prior to me had obviously smoked in the vehicle, and the Hertz cleaning crew attempted to mask the tobacco smell with a horribly floral scent that was virtually intolerable. When I brought this up upon return of the rental, the agent merely offered a prefunctory "I apologize for that on behalf of the company." I would not rent from this location again.
Rental CommentsVentajas: Comfortable car with plenty of room inside. Car was clean and ready when I arrived. Best price of all the rental agencies I looked at.Desventajas: Only 1 key and no remote with alarm.
Desventajas: Didn't rent a car due to misinformation. VERY UNHAPPY
Ventajas: The eureka staff was cordial and very pleasant. I would do business with them any day. Many thanks to them for making this possibly not my last Hertz rental. Desventajas: the only negative to eureka is I didn't get to hang wth them longer. If I had started my trip there, things would be very different.
Ventajas: This Arcata/Eureka airport location is great from my experiences. Helpful, nice employees who dont seem to just want to make a sale. In and out in good time every time.
Lack of information Ventajas: Hertz neglected to tell me they needed a copy of my insurance card which was not with me. Had I known ahead of time I could have brought it. They had just changed the policy but didn't make it known. Did not rent the car after all because of their lack of willingness to work with me. Accepted no responsibility for their
Part in the lack of information.
Renting a carVentajas: It was small and easy to park. I liked the license plate number because it made it easy to find.Desventajas: As I drove onto the road...the gas wasn't just low, the gas light was on which I thought was unsafe. I reported that when I dropped off the car and the man told me there is nothing they can do about the amount of gas left in a tank when other people drop off cars there. I think somebody should take another look at that policy...look at the gas amount left in the car for instance and charge the person bringing it back if it is under 1/4 of a tank. If there isn't a way to put gas in a car Hertz should provide the attendants with a can of gas they could put in...
Great serviceVentajas: Very nice and efficient. Fast service too.
Like driving a new car off the lot!!!!Ventajas: Excellent value for the price! Clean/friendly/best
Polite & efficient.Ventajas: Rented a car in Bradenton FL. The young lady that helped me was efficient, polite and got me on the road with a clean car. There were no hidden price surprises or difficulties. I am a very satisfied customer.
Desventajas: They tried to charge me because the interior was a little messy
Gran servicioVentajas: Muy agradable y eficiente. Servicio rápido también.
Como conducir un coche nuevo en la mucho!!!!Ventajas: Excelente relación calidad-precio! Limpia/simpático/mejor
Desventajas: Intentaron cobrarme porque el interior estaba un poco desorganizado