Ventajas: Enjoyed the free upgrade!
Friendly agent at ABE check out. Very efficient and friendly agent at PHL return.
Appreciate the great rate without drop off charge on one way rental.
One Way SUV from PA to FLVentajas: A low milage Toyota 4 Runner was a great deal. Had to pay a few dollars more per day but worth it.Desventajas: I ordered a smaller RAV 4 (or similar) but when I arrived they wanted to give me a Jeep Patriot. No way I driving a Jeep 1,000 + miles.
Ventajas: Being told that someone would be there when my flight arrived so that I could rent my car.Desventajas: Spending an extra $400 for the weekend so I could be where I needed to be for a wedding I was part of. I will never in my life rent from this company again.
Unorganized for both pickup and dropoffVentajas: There was only one person at the counter handling multiple companies. Despite all the car company names, there are in reality only several rental companies. I waited 20 minutes to pick up my car, and then it wasn't in the location I was told. The car had a little bit of a deodorizer smell to it, almost as if someone had previously smoked in it. For dropoff, there wasn't anyone in the lot. We had to walk all the way inside through barricades (the airport is under construction), and again wait as only one person was handling about 4 or 5 different rental company names.Desventajas: Wait times for pickup and dropoff.
Nice upgrade, rude counter helpVentajas: Glad they stayed for the multiple flight delays appreciated the free upgrade to luxury but would have preferred the smaller car I requested Desventajas: Counter help was RUDE. Barley spoke and couldn't answer anything. Rental info was wrong and I was told to DEAL with it.
Great Alamo experience in PennsylvaniaVentajas: Easy pickup and dropoff experienceDesventajas: The Jeep vehicle was poor, in terms of features and pickup
Ventajas: Everything. Actually thinking about purchasing vehicle nowDesventajas: Ease of pickup and drop-off. Very confusing setup
Desventajas: Made 4:45 AM drop-off. No one there, just a slotted cardboard box sitting on counter with no info at all. Hope it was for just the key and remote as I left nothing else.
Mirage is tiny...Ventajas: The car was new picked it up on a rainy evening. The process is very smooth, friendly and professional. This is why I enjoy renting at ABE airport. Only sad thing was the dirty outside windows Suggestion: a little windex before you turn the car over.
Ventajas: Comfortable for long ride. Spacious. Easy return.Desventajas: Car wasn't ready at pickup, had to wait. Wasn't completely cleaned - found water bottles under seat, and a lot of sand in the car.
Ventajas: Disfrutamos de la actualización gratuita!
Agente amable en ABE la salida. Muy eficiente y amable en el regreso de Filadelfia agente.
Agradezco la excelente tarifa sin dejar cargo en una manera.
Gran experiencia de alamo en Pennsylvania.Ventajas: Recogida fácil y experiencia de devoluciónDesventajas: El vehículo jeep era pobre, en cuanto a las características y la recogida
Watch for hidden fees and expect to wait for your carDesventajas: There was an added 6 dollar fee that was never explained. We were in a hurry to leave although I did ask the lady about it and she said it was "too late" to change it. She claimed at first that we had said yes to some extra damage coverage online which we had not and this was reflected on the bill. So I never did figure out what the 6 dollar charge was and when we went to turn the car in they said we could call the customer service office about it, but in reality I am not going to sit on the phone for 30 minutes for 6 dollars and the charge should not have happened in the first place. Secondly, we had to stand in the cold for about 15 minutes as we waited for our car to be prepared. That was annoying although the attendant did apologize for it. We were just in a hurry to get on the road because it was the day before Thanksgiving and we were in a hurry to beat traffic. It's just these small things that make you not want to rent with this company again.
Desventajas: Pre-existing damage to passenger front fender and bumper was not disclosed. Had to take time to change to another used car. I very happy I inspected and took picture of the damage as the attendant doubted my observation to exchange for another car.
Ventajas: Nothing Desventajas: I didn’t like how they processed everything, too fast and didn’t have a choice of car. I would of liked a compact with trunk not hatch.
And again fast with the check out, I wanted to pay cash and they didn’t even give us a chance to ask if we could.
They were only concerned how many miles I put on, and that I parked in the return section. Mind you it’s snowing outside and their parking lot is a mess.
Safety first? Lol mileage should be my last concern,
And besides I’m paying.
Desventajas: Car was dirty
Desventajas: CAR WAS KNOT CLEAN
Fine Print: Read ItVentajas: Low price, fast process, easy to pick up and drop offDesventajas: Car was obviously smoked in even though they claim a non smoking fleet.. It was like driving an ashtray with leather seats. Froze $200 of credit for 3 days past my drop off as opposed to date of pick up. Was very odd.
Visiting grandkidsVentajas: there was nothing to dislike, the car was clean, picked up in Allentown and dropped off in PHI. Everyone was very efficient and friendly. You have a good team in PA.
Ventajas: I liked the car. I drive a Subaru and was given an Outback by the agent at ABE. She was wonderful. Name? sorry I forgot.Desventajas: ABE airport is going through reconstruction and the rental car lot has been relocated temporarily. While I understand the process, Budget has been relocated to the furthest point. My husband was in a wheel chair and it was raining. A porter named Luis was kind enough to get the car for us and pull it to the front entrance. When we returned, I dropped my husband and suitcases off and went to return the car. The attendant for budget said there was no shuttle and I would have to walk back to the airport! The distance was unbelievable!! NO SHUTTLE, NO GOLFCART to transport your clients?? Unacceptable!
Budget Car RentalVentajas: I am a repeat Budget customer. This time, I rented four 12 passengers van from Budget. Desventajas: When we came to pick up my cars, we have to wait about 40 minutes for the paper work do to the printer problem at Budget rent center. When we pick up the van, only 3 available and we have to wait another 20 minutes for the 4th van. I paid for toll boxes rental on all 4 vans but we discover that one of the van did not have the toll box. Two van cleanliness was mediocre, when I returned the vans after 9:00PM the location has already closed so we have to put the keys along with the papers work in the box.
Desventajas: The car rental wasn't entered properly and was not able to close out the rental when I returned the car
Horrible experience. Will never use budget againVentajas: Ford makes a good large suvDesventajas: Service all the way around was horrid. After having so many issues and being hung up on etc and speaking to 15 ppl I finally got excellent service from one employee through the original pickup location. Couldnt even get a manager to call me or find a working phone number for a week.
Car was dirty inside and outVentajas: PriceDesventajas: Cleanliness
Budget rental car (in Allentown)Ventajas: Didn't have a compact car as booked - ended up with a swanky SUV (at the same price!).
Quick pick-up and quick drop off. The quoted price (cheapest for the area) was the final price.
Nice car, made for a smooth trip.
Great customer service!Ventajas: Customer service at both my pick-up and drop-off locations was great! My car was comfortable and just what I needed. Desventajas: I wish the charge for dropping off in a location different than the pick-up location was a little less.
Poor customer serviceVentajas: Clean and goood quality carDesventajas: Poor customer service
Ventajas: efficient serviceDesventajas: no one at the parking to collect vehicle
Desventajas: Drop off was OK, but car not ready until 45 minutes after pick up time. And only one lady at the counter handling 3 different car rental companies. She was great, but overworked.
ExcellentVentajas: Cooperative representative, ready good car Desventajas: Nothing
Not the car size I bookedVentajas: Good staffDesventajas: I searched Kayak fir a full size car deals , and your web site shows an offer from Dollar company that I took. When I went to pickup the car they inform me that it will be Nissan Versa!!! Which is a impact car. I had to pay more money to upgrade to full size car.They also charge me much higher for the insurance that the online options.
Worst Experi nice Ever!! Ventajas: NothingDesventajas: Dollar left me stranded without a vehicle. When I arrived at dollars counter, I was informed that they do not except debit cards. Unfortunately this is all I had with me and I had no other means of transportation. This was not mentioned anywhere in my reservation information from kayak.com. The agent at the counter told me that this was kayak.com's problem not a dollars issue.
Mala atención al clienteVentajas: Limpia y buena calidad cocheDesventajas: Mala atención al cliente
Ventajas: Eficiente servicioDesventajas: Nadie en el aparcamiento para recoger vehículo
ExcelenteVentajas: Representante cooperativa, listo buen cocheDesventajas: Nada
Great people to work withVentajas: Felt very personal renting with EDesventajas: some of the insurance charges and how they changed so much from quoted
Desventajas: Electronic key broken so we couldn’t lock the car
Bad experienceDesventajas: Was taking the car to the airport to catch a flight. My ride arrived a half hour late, then the car didn't have enough gas to get to the airport. The car itself was in bad condition and was rumbling. Almost missed my flight because of all of the above.
Desventajas: gas tank was on dead E
was lucky gas station was nearby
never rented a vehicle were you brought it back with empty gas tank
Ventajas: Clean vehicle. Perfect for what I needed. Price was in line with other rental firms.Desventajas: It took a little while before a counter person appeared at dropoff.
Desventajas: Couldn't drop off ar the same location because they didn't have after hours drop off. Had to drive across the city to return inconvenient.
Good experience except a ash tray smelling car...Ventajas: I liked the second rental I exchanged the first one for.Desventajas: The first car they rented to me smelled like an ash trey. I didn't really quite know what the stench was at first so that's why I drove off the lot with it because you can tell they tried really hard to clean and cover it up. But the second time I got in it to drive to a different town with my kids, I knew right away what the smell was. I was a smoker for 9 years so I'm very sensitive to the smell of cigarette smoke and too much of it (especially that stale smell of it) makes me sick. From the second I really started smelling it, I felt like it got worse and worse and had to wind the windows down for the kids and I. The car was also kinda ghetto with fake chrome rims on a car that would be used for undercover cops.
I did call on the way back home and asked to change it out for another rental and they didn't even hesitate. They changed it out for a new Jeep SUV because they didnt have another full sized on site. WAY better and much more worth the money in my opinion! They were so nice and got me in and out quick with the second rental and no additional fee for the upgrade. I think that gross old rental was a fluke and I will rent from them again.
Great customer service and car was in excellent coVentajas: The car was practically new, clean and also was a good price. The process was very easy and even got a free upgrade! Thank you! Will definitely rent from this location again.
Ventajas: Tony G deserves a raise.Desventajas: NA
overchargedDesventajas: I was quoted $31 and charged $60. Will never buy here sgain.
Ventajas: John at the counter was terrific.Desventajas: I should have gotten a bigger car.....not your fault!
Clean and easy Ventajas: Truck was clean and comfortable. Quick checkout and easy drop off.
Ventajas: Easy drop off, very clean car.
Ventajas: Easy, uncomplicated process. Very friendly and helpful employees!
Filthy car, poor customer service at drop offVentajas: The customer service at pickup was great!Desventajas: When I picked up the car it was frozen solid. It took a lot of work to be able to open the driver side door and melt the windshield. The outside of the car had a lot of body deficiencies such as tape marks, scratches, and scuffs. I could have gotten over that, but as the car defrosted I realized that the windshield on the inside has tons of tiny wet marks which were also visible on the dashboard and the panel in front of the speed gauge. It looked like someone had sneezed all over the inside of the car (dashboard/windshield). It was so gross that I pulled over about 90 minutes into the trip and bought cleaning supplies and cleaned the car! But besides that and the car being extremely uncomfortable, the worst part of the rental was actually the smell. The only thing I can compair the smell to is hot, wet cat food. The smell faded a little over time, but was most noticeable when the heat was on. It was terrible, and compacted by the fact that I needed to drive the car from eastern PA to VA to IN. Then from IN to VA to eastern PA, in January when the heat needed to be on all the time!!! It was a miserable experience. When I returned the car at the Hertz counter, I told them about my experience and the woman didn’t even say sorry it was a bad experience. I have been renting with Hertz multiple times a year for about five years, but after this experience I will have to do some true soul searching before I consider them in the future.
Desventajas: Had to pay more for a car with EZ Pass.
Car smelled like smoke
StaffVentajas: The staff is fabulously awesome.
The place didnt existVentajas: They literally booked me at a location that no longer existed. Then they refused to refund. I really loved that. Totally didn't ruin my vacation at all.Desventajas: Everything. I never actually got my car and they kept 2/3rds of my money.
I loved the service Ventajas: The rental counter personal were lovely. The car was clean and comfortable.Desventajas: The car was clearly having some issues. I suspect it was a transmission issue that only occurred on occasion at low speeds or in park. It was disappointing because when I travel far distances in a rental car, I rent a car because I am concerned about having car issues with my own car. I don't expect these issues with a renal.
Basic Model Car - Bit SurpisingVentajas: The basic daily rental fee was affordable, unlimited miles were definitely nice, excellent gas mileage, ease of pickup (fast counter service), dropoff was nice because an employee met us in the parking lot, noticed I had my 4 year old with me, and offered to drive us to the curb since it was raining. Kudos to him!Desventajas: I have rented a lot of cars and was surprised to find that this was a basic bare bones model, no bells and whistles, not even a backup cam! The car smelled funky too...like a combination of body odor and a faint possible hint of cigarette smoke. It wasn't cleaned out thoroughly because I found some guys mail and drink bottle under the passenger seat. The worst part was that the damage waiver fee ended up costing more than the rental itself, $29/day or something crazy! I've always known damage waivers to range from $11-$17 per day so this was an unpleasant shock. I was just overall disappointed and usually I'm pretty easy to please.
Hertz in Allen town PA.Ventajas: The attendent was willing to stay until my flight came in late that night.Desventajas: The price of insurance was very high. The price of $45 for 4 days, for month it would be 337/mo, I'm not paying that much for 6months of insurance.
Ventajas: The young man at this location was professional, courteous, friendly and extremely efficient. Made everything go smoothly.
Ventajas: My flight was delayed 3 hours. The woman at the desk said they would close at 11PM I called the desk there since it was the last flighte into Allentown, PA and I still had to drive an hours to my sisters in NJ . The girl answer stated she would wait till I go in to make sure I had a car. Great customer service!
drop off is a problemDesventajas: Previously, all one had to do was drop the car off in the parking area and the attendant took care of everything including mileage, keys, condition etc.
When i arrived and late because of unusually bad traffic, i was told by the attendant that i had to take the keys and the mileage to the desk. I protested and then took the keys and mileage to the desk. There were other disgruntled returnees there and not one...NOT ONE Hertz employee there! I had to drop the keys and the paperwork on the desk to get my flight.
This will prompt me to not use Hertz in the future.
Ventajas: Pick up and drop off were quick and easy
Ventajas: Great car. Quick service. Desventajas: The cost of one additional driver was unnecessary.
Ended up cancellingVentajas: Pick up area was clean (but it was an airport after all)Desventajas: Staff member was rude, unhelpful and obviously didn't like her job. We cancelled on the spot. After we cancelled the next person in line asked do they have any available cars and she almost shouted NO!
Customer service Ventajas: Young lady at counter was great Desventajas: Getting a hold of someone to extend rental and to speak about other details was horrible
Excellent service.Ventajas: The rental person was friendly and knowledgeable.Desventajas: I was satisfied with everything.
Ventajas: Recogida y regreso fue rápido y sencillo
Ventajas: Gran coche. Servicio rápido.Desventajas: El costo de un conductor adicional era innecesario.
Excelente servicio.Ventajas: La persona alquiler era amable y eficiente.Desventajas: Me quedé satisfecho con todo.